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Oracle 1Z0-1064-20 - Questions & Answers

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Question 1
Single choice

Your client needs to associate a product item to a product group but cannot make the association.
Whatshould you check to identify the cause?

A.

Validate that the product item is active and published.

B.

Verify that Eligible for Service is selected on the product item.

C.

Verify that Root Catalog is selected on the product groups.

D.

Validate that AllowDuplicate is selected on the product item.

Question 2
Multiple choice

Which four actions does the REST API for Service Requests (SRs) allow?

A.

Update SR milestone

B.

Create SR

C.

Update SR assignee

D.

Delete SR by SR number

E.

Delete SR by SR title

Question 3
Multiple choice

Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

A.

It does not require matching passwords between Engagement Cloud and DCS.

B.

It is configured exclusively via the Engagement Cloud Security Console.

C.

It enablesanonymous users to search the DCS knowledge base.

D.

It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.

Question 4
Multiple choice

You need to extract all service Request (SR) data from your Engagement Cloud site fromthe last 12 months.

Identify two valid approaches to get this large volume of data.

A.

You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.

B.

You can download large volumes of SR data from theAnalytics interface.

C.

You must retrieve large volumes of data through a REST API endpoint.

D.

You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.

Question 5
Multiple choice

What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

A.

Chat with an Agent about a ServiceRequest.

B.

View and edit attachments to a Service Request.

C.

Create a Service Request.

D.

Delete a Service Request.

E.

Add a message to a Service Request.

Question 6
Single choice

When creating localized Digital Customer Service applications, in which order would you perform the following steps?

1. Update the English message as needed for your DCS application.
2. Export the English language message bundle.
3. Translate the English message bundle to all desired languages.
4. Import translated message bundles.

A.

1,3,2,4

B.

3,2,4,1

C.

2,4,3,1

D.

1,2,3,4

Question 7
Multiple choice

Which two are required to publish a completed Digital Customer Service (DCS) application?

A.

a single "publish" action to complete the task

B.

nothing (DCS applications are always available to all users.)

C.

moving the application to Staging and subsequently to Production status

D.

system administrator approval

Question 8
Multiple choice

Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a newcatalog.

What are two advantages of creating a new service catalog instead of using an existing one?

A.

requires less work and effort

B.

allows use of a simpler hierarchy

C.

allows the display of a product hierarchy specifically for service purposes

D.

allows you to use the same product hierarchy as sales

Question 9
Single choice

You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.

What will be the expected result in the assignment of a queuefor these service requests?

A.

An error will occur; no queue is assigned to the service request.

B.

The queue defined in the first evaluated rule is always assigned to the service request.

C.

The queue defined by default is the one assigned to the servicerequest.

D.

The service request assignment will be unpredictable.

Question 10
Multiple choice

Select three correct limits and restrictions when importing data from a file.

A.

Both create and update operations are available for imported records.

B.

By default, the import starts immediately after itis activated.

C.

Groovy Scripts and object workflows that have been configured for the object being imported are always executed.

D.

The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.

E.

If the valuesin the imported CSV file contain a new line character, then they must be enclosed within quotation marks.

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