Exit demo 3313 Avaya Aura Contact Center Maintenance and Troubleshooting PDF format · free preview

Avaya 3313 - Questions & Answers

Free preview · every answer includes a full explanation

Product page: https://prepkeys.com/3313.html

Question 1
Single choice

A Contact Center administrator reports that when attempting to add an agent they are unable to assign a Domain User Name from the list of browsed user accounts. The account status is shown as "Assigned".

What has caused this condition?

A.

The Contact Center Manager Administration (CCMA) server is not connected to the Domain Controller.

B.

The Contact Center administrator does not have the required permissions on the Domain Controller to make this account selection.

C.

The Domain User Name has been deleted from the Domain Controller, and is no longer available for selection.

D.

The Domain User Name has already been mapped to an existing CCT agent.

Question 2
Multiple choice

Trace Control is utility used to manager traces for the Contact Center servers.

Which three statements regarding for the Trace Control Utility are true? (Choose three.)

A.

The functionality of the Trace Control Utility is split between separate menu tabs for each installed Contact Center application.

B.

Logging is controlled with the trace Control Utility.

C.

The Trace Control Utility provides the ability to save trace settings in a .doc format.

D.

The Trace Control Utility can be accessed from windows > Apps > TraceControl.

Question 3
Single choice

In a Voice and Multimedia Contact Server with an Avaya Aura Media Server (AAMS) co-resident installation, how are license keys provided to the AAMS?

A.

When the AAMS is configured as a Media Server in CCMA, Contact Center License Manager pushes the license keys to the AAMS.

B.

When the AAMS is configured as a Media Server in CCMA, Contact Center Server pushes the license keys to the AAMS.

C.

Contact Center Manager Administration (CCMA) supplies license keys as required.

D.

WebLM is configured on the AAMS to provide the required license keys.

Question 4
Single choice

You can check the size of databases in the CCMM Data management tool. When the current size of the OFFLINE database grows to 75% of the maximum size, CCMM logs this event to log file.

At what percent does CCMM stop automatically synchronizing contacts from the MULTIMEDIA database, thereby preventing you from running manual or scheduled cleanups?

A.

80%

B.

85%

C.

90%

D.

95%

Question 5
Single choice

You are experiencing issues with voice treatments being played to callers. You believe there may be a problem with the co-resident Avaya Aura Server (AAMS).

Where would you go to find AAMS related errors?

A.

Alarm Viewer in the AAMS server utility

B.

Windows Application Event Log on the AAMS

C.

Alarms page in the system status section of the AAMS Element Manager

D.

Event logs located in D:\Avaya\Logs\MAS on the AAMS

Question 6
Single choice

You created a user in Center Manager Administration (CCMA), but the user is not able to login as user after mapping this account.

Which utility can user to verify what accounts have been created and mapped on the CCMA server?

A.

Manager Administration > User accounts

B.

CCMA > User agent

C.

CCMA > User Logins

D.

Manager Administration configuration > CCMA User Migration

Question 7
Single choice

The Server Control and Monitor Utility (SCMU) is one of the AACC Core Common Components.

Which three functions can be performed from the SCMU? (Choose three.)

A.

Start or Stop High Availability (HA) System

B.

Display status of component services

C.

Shutdown or Start up Contact Center

D.

Enable/Disable High Availability (HA) Switchover

Question 8
Single choice

Which Avaya Aura Contact Center (AACC) support document will help you verify the Platform Vendor Independent (PVI) supported hardware?

A.

Avaya Aura Contact Center and Avaya Aura Unified Communications Platform Integration

B.

Avaya Aura Contact Center Overview and Specification

C.

Avaya Aura Contact Center and Avaya Aura Unified Communications Solution Description

D.

Avaya Aura Contact Center commissioning for Avaya Aura Unified Communications

Question 9
Multiple choice

Which three statements regarding an Avaya Aura Media serve (AAMS) high availability (HA) solution are true? (Choose three.)

A.

All SIP signaling and RTP streams will go to the Active server.

B.

The AAMS notifies Avaya Aura contact (AACC) through port 57012 that an AAMS failover has occurred.

C.

Either the primary server or backup server can be in the active state, or the other AAMS server will be in the standby state.

D.

All SIP signaling and RTP streams will go to the active and standby server.

Question 10
Single choice

In a SIP-enabled Avaya Aura Contact Center (AACC) deployment, a typical incoming call goes through the following sequence of steps:

1. The incoming call arrives at the switch.

2. The switch routes the call to the Contact Center Manager Server (CCMS) based on the routing plan.

What is the next step in the sequence?

A.

The SIP Gateway Manager suspends the call. No audio path is established until the call is answered by an agent.

B.

The call is redirected to a SIP URI on the Session Manager and an H.323 session is established.

C.

The call is answered by the SIP Gateway Manager and a Real-Time Transport protocol (RTP) session is established.

D.

The CCMS anchors the call on an Avaya Aura Media server conference port.

Showing 10 of 63 questions · Unlock the full set