Exit 350-060 CCIE SP Operations Written
Question 1 of 5
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Q1 Single choice

According to ITIL® v3 framework, which incident closure step is taken to determine if an incident might recur or if any preventive measures need to be taken?

  • A

    user satisfaction survey

  • B

    incident documentation

  • C

    ongoing or recurring problem

  • D

    closure categorization

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