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Avaya 3M00030A - Questions & Answers

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Question 1
Single choice

Avaya Contact Center Solutions for IP Office including Avaya IP Office Contact Center and Avaya Contact Center Select are solutions optimized for IP Office software.

A.

True

B.

False

Question 2
Single choice

The Avaya Midmarket portfolio was created for midsize businesses because of which of the following reasons. (Select one.)

A.

Current offers in the Customer Experience Management (former Contact Center) space were too complex and too expensive for some midsize businesses.

B.

Current offers in the Customer Experience Management (former Contact Center) space had no blending of inbound, outbound, and multichannel workflows.

C.

Current offers in the Customer Experience Management (former Contact Center) O space had full-featured multichannel solutions which were of no interest to midsize businesses.

D.

Current offers in the Customer Experience Management (former Contact Center) space had too few deployment options that midsize businesses were looking for.

Question 3
Single choice

Which is an IP Office-based Midmarket contact center solution? (Select one.)

A.

Avaya Aura® Call Center Elite for Midsize Enterprise

B.

Avaya Proactive Contact

C.

Avaya Outbound Contact Express

D.

Avaya Aura® Contact Center

Question 4
Single choice

Identify the maximum number of configured agents for all channels on Avaya Contact Center Select. (Select one.)

A.

100

B.

500

C.

1000

D.

3,000

Question 5
Single choice

Avaya Contact Center Select (ACCS) supports Home Worker Agent (Telecommuter) scenarios.

Which is the scenario depicted in the diagram shown here? (Select one.)

A.

Agent works from home using an Avaya "VPN" Phone as their audio device - Secure Solution

B.

Agent works from home using their "Non Avaya" Phone as their audio device

C.

Agent works from home using an Avaya IP Office "SIP Softphone" as their audio device - Secure Solution

Question 6
Multiple choice

Which statements speak to the value of Avaya Contact Center Select? (Select two.)

A.

It is an enterprise-class solution that offers simplicity without compromise, for contact centers with 30 to 250 agents that address the entire customer lifecycle.

B.

It offers an optimized template proposal for the Midmarket which is scalable up to the enterprise market, and provides one investment stream across all market segments

C.

It is a full-featured solution that delivers simplicity and exceptional value for contact centers with up to 100 agents focused primarily on support.

Question 7
Single choice

Which of the following describes the Avaya Contact Center Select (ACCS) Ignition Wizard? (Select one.)

A.

An ACCS service that performs one way synchronization of ACCS supervisors and agent accounts with their corresponding IP Office user accounts

B.

The starting point to determine the complete health of the ACCS application in terms of connectivity to IP Office, software health, debug tools, and log tools

C.

A graphical flowchart application to define workflow for all media types in ACCS

D.

A GUI based applications that allows the installer craftsperson to capture O customer specific deployment information and then complete the installation and commissioning of ACCS

Question 8
Multiple choice

Which are capabilities of Avaya Contact Center Select (ACCS)? (Select four.)

A.

Outbound calling campaigns

B.

Home worker agents

C.

Customer satisfaction surveys

D.

Call recording

E.

Multimedia agents

Question 9
Single choice

Avaya Contact Center Select (ACCS) supports Home Worker Agent (Telecommuter) scenarios.

Which is the scenario depicted in the diagram shown here? (Select one.)

A.

Agent works from home using their "Non Avaya" Phone as their audio device

B.

Agent works from home using an Avaya "VPN" Phone as their audio device - Secure Solution

C.

Agent works from home using an Avaya IP Office "SIP Softphone" as their audio device - Secure Solution

Question 10
Single choice

With Avaya Contact Center Select running IP Office Server Edition (SE) running on a DL360 server, what is the maximum number of concurrent multimedia agents? (Click and drag the correct option to the space below.)

A.

250

B.

25

C.

375

D.

187

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