Exit demo 500-442 Administering Cisco Contact Center Enterprise (CCEA) PDF format · free preview

Cisco 500-442 - Questions & Answers

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Question 1
Single choice

How many Workflows are supported by Finesse?

A.

up to 20 Workflows with 5 per Team

B.

up to 100 Workflows with 5 per Team

C.

up to 100 Workflows with 20 per Team

D.

up to 200 Workflows with 20 per Team

Question 2
Single choice

What is the maximum number of attributes that can be assigned to an Agent?

A.

40

B.

50

C.

200

D.

500

Question 3
Multiple choice

Which two types of scripts can be created with the Script Editor? (Choose two.)

A.

Call Flow and Call Control Scripts

B.

Call Studio Scripts

C.

Routing Scripts

D.

Tenant Scripts

E.

Administrative Scripts

Question 4
Multiple choice

What are the two primary roles of the PSTN and voice gateway in the Unified CCE solution? (Choose two.)

A.

The voice gateway may modify the digits presented to downstream devices.

B.

The voice gateway provides IVR functionality in a Contact Center deployment.

C.

The PSTN is responsible for delivering the inbound call to a voice gateway.

D.

The PTSN is responsible for routing the call to the agent.

E.

The voice gateway is responsible for routing the call to the agent.

Question 5
Multiple choice

Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)

A.

Report Designer

B.

Dashboard Administrator

C.

Security Administrator

D.

Report Definition Designer

E.

Security Configuration Designer

Question 6
Single choice

In a CCE Call Flow, how does ICM respond to a CVP new Route Request?

A.

ICM sends an Agent Label, which prompts a command to CVP.

B.

ICM responds to the Route Request by running a Routing Script.

C.

ICM responds to the Route Request by running an Administrative Script.

D.

ICM sends a VRU Label, which prompts a command to CVP

Question 7
Multiple choice

Which two functionalities provide an Interactive Voice Response system (IVR) in a Contact Center environment? (Choose two.)

A.

access a database and provide the caller with all the needed information to complete the transaction (Self Service)

B.

TCP/IP connections through the network

C.

reporting

D.

heartbeat mechanism between Contact Center components

E.

caller defines the reason for the call from several menu options

Question 8
Single choice

Users should be associated as members of a Security Group to access Configuration Manager or Script Editor.

Where can this task be accomplished?

A.

CCE Admin page

B.

Domain Manager

C.

Active Directory

D.

Configuration Manager

Question 9
Single choice

Which .
bat file displays the status of the VXML server and the applications running?

A.

ResumeApp.bat

B.

Stalus.bat

C.

Update.bat

D.

Deploy.bat

Question 10
Single choice

How does CUCM function in CCE?

A.

Unified CM asks ICM what to do with Unified CCE calls and routes the call according to the instructions provided by the Unified CCE.

B.

A Unified CM Publisher is a logical relationship of physical (deployed as virtual Machines) servers combined for redundancy purposes.

C.

Unified CM asks CVP what to do with Unified CCE calls and routes the call according to the instructions provided by the CVP.

D.

In a CUCM cluster, the Subscriber keeps the master Read/Write copy of configuration DB, which is replicated to all servers in the cluster.

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