Exit demo 500-450 Implementing and Supporting Cisco Unified Contact Center Enterprise (UCCEIS) PDF format · free preview

Cisco 500-450 - Questions & Answers

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Question 1
Multiple choice

In the Cisco Unified Contact Center Enterprise with Cisco Unified CVP, which two statements about how to increase the Cisco Unified CVP availability are true? (Choose two.)

A.

Must have SIP Proxy server to pass messages between the gateways and the Cisco Unified CVP

servers.

B.

Must have voice gateway TCL scripts to handle conditions where the gateways cannot contact the

Cisco Unified CVP Call Server to direct the call correctly.

C.

Add load balancers to load balance .wav file requests across multiple Cisco Unified CVP Media

Servers.

D.

Dedicate duplexed VRU peripheral gateways for each Cisco Unified CVP call server.

E.

For a single data center with centralized deployment, deploy Cisco Unified CVP with N:N redundancy.

Question 2
Single choice

Cisco Unified Contact Center Enterprise is deployed with Cisco Finesse and you make changes to CTI Server, Contact Center Enterprise Administration, or cluster settings.

Which service must be restarted for changes to take effect?

A.

Cluster Manager

B.

System Application Agent

C.

Cisco DB

D.

Cisco Tomcat

E.

Cisco Dirsync

Question 3
Single choice

Within Cisco Unified ICM, which process handles communication between the router and peripheral gateway components?

A.

dbagent

B.

opcs

C.

ccagent

D.

mds

Question 4
Single choice

Which option about the ICM heartbeat interval and maximum number of missed heartbeats allowed between duplexed sides over the private network is true?

A.

100 ms, 3 heartbeats

B.

100 ms, 5 heartbeats

C.

400 ms, 3 heartbeats

D.

400 ms, 5 heartbeats

E.

The heartbeat interval and maximum missed heartbeats settings can be customized by a system

administrator

Question 5
Single choice

When performing an upgrade to Cisco Unified Contact Center Enterprise solution, which components do not need to be upgraded together during the same maintenance window?

A.

Cisco Unified ICM call router and logger

B.

Cisco Unified ICM call router and administrative workstation

C.

Cisco Unified ICM call router and peripheral gateway

D.

administrative workstation and HDS-DDS

Question 6
Single choice

In the Cisco Unified Contact Center Enterprise solution, if the private network fails but the visible network is still operational, which statement is true?

A.

The system stops routing calls because it cannot function without a private network.

B.

The private network data is rerouted automatically over the visible network.

C.

Both call routers go active and attempt to split the system until the private network is restored.

D.

The system continues to operate but with only one call router in simplex mode.

Question 7
Multiple choice

Which two things can cause the "Send to VRU" to fail within an ICM script for Cisco Unified Customer Voice Portal? (Choose two.)

A.

No network VRU is configured for the routing client.

B.

VRU PIM just got out of service.

C.

Incorrect media file name.

D.

Send to originator is not enabled.

E.

Primary VRU peripheral gateway is out of service.

Question 8
Multiple choice

Refer to the exhibit.

This exhibit is the setup of the Cisco Unified Customer Voice Portal Server.
Based on this configuration, which two options must be configured in the Cisco Unified Contact Center Enterprise Configuration Manager tool? (Choose two.)

A.

A network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG

peripherals with a peripheral number of 5000.

B.

A network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG

peripherals with a peripheral number of 100.

C.

A VRU PG peripheral should be configured with a peripheral ID of 5000.

D.

A network VRU should be configured with a label of maximum length 10 digits.

E.

A PG explorer peripheral should be configured with a peripheral ID of 200.

Question 9
Multiple choice

The customer is using Cisco Unified Intelligence Center on a virtual machine and reports that the license has become invalid.

Which four options can cause this problem? (Choose four.)

A.

Time zone was changed.

B.

Secondary DNS was changed.

C.

Hostname was changed.

D.

Number of historical reports exceeded the system limits.

E.

Cisco Unified Intelligence Center Publisher is not in service.

F.

IP address was changed.

G.

Primary NTP server was changed.

H.

Number of concurrent real-time reports exceeded the system limits.

Question 10
Single choice

Which option describes the steps to configure a non-global Not Ready code for a Cisco Unified ICM team using Contact Center Enterprise solution with Cisco Finesse?

A.

Add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), add reason code to

team.

B.

Add team in ICM, add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), add

reason code to team in Cisco Finesse.

C.

Add team in ICM, add Not Ready reason code in Cisco Finesse, add reason code to team in Cisco

Finesse.

D.

Add team in ICM, add Not Ready reason code in ICM, add reason code to team in Cisco Finesse.

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