Exit 600-455 Designing Cisco Unified Contact Center Enterprise (UCCED)
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Q1 Multiple choice

The Cisco Finesse supervisor features extend the agent desktop with additional gadgets.

Which three additional features are provided? (Choose three.)

Select all that apply.

  • A

    team performance gadget to view agent status

  • B

    queue statistics gadget to view queue (skill group) statistics for the supervisor's queues

  • C

    Cisco Unified Communications Manager Remote Silent Monitoring

  • D

    barge-in and intercept

  • E

    gadget to park calls

  • F

    transcoder gadget for recording

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