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Cisco 600-455 - Questions & Answers

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Question 1
Multiple choice

In a Cisco Unified Contact Center Enterprise deployment, which two options are the roles of the Administration & Data Servers? (Choose two.)

A.

administration server

B.

real-time data server

C.

analytical server

D.

recording server

E.

static server

F.

performance server

Question 2
Multiple choice

The Cisco Finesse in a Cisco Unified Contact Center Enterprise deployment includes the Tomcat service.

Which three applications does the Tomcat service contain? (Choose three.)

A.

Finesse desktop application

B.

Finesse REST API

C.

Finesse VXML applications

D.

Finesse HTTP server

E.

Finesse administration application

F.

Finesse CTI Object application

Question 3
Single choice

Cisco Unified Contact Center Enterprise uses Cisco Unified Customer Voice Portal in comprehensive mode. The customer estimates the peak inbound traffic to be 20 CPS, and that they have 10% transfer calls and 10% Courtesy Callback. They need to deploy SIP proxy.

How many minimum SIP invites should be used to size the SIP proxy?

A.

24 invites/sec

B.

88 invites/sec

C.

96 invites/sec

D.

22 invites/sec

Question 4
Multiple choice

Which four items are factors of bandwidth requirements for the visible network connection between the Cisco Unified Contact Center Enterprise Agent Peripheral Gateway and the call router? (Choose four.)

A.

busy hour call attempts

B.

number of skill groups per agent

C.

number of agents

D.

number of call types

E.

percent of traffic with Courtesy Callback

F.

number of call and ECC variables

G.

number of concurrent real-time reports

H.

percent of traffic requires Agent Greeting

I.

percent of traffic requires Whisper Announcements

Question 5
Multiple choice

Which two statements about Cisco Unified Mobile Agents are true? (Choose two.)

A.

An additional voice gateway is required for Silent Monitoring.

B.

They extend and connect.

C.

They perform call control features (example: Hold/Conference/Transfer) only from the agent desktop.

D.

They are limited only to PSTN phones and mobile phone; IP phones are not supported.

Question 6
Multiple choice

Which three statements about QoS in a Cisco Unified Intelligent Contact Management solution are true? (Choose three.)

A.

In a Cisco Unified Intelligent Contact Management network, if the traffic is marked in the ICM, QoS trust needs to be enabled on access-layer routers and switches.

B.

The high priority queue for the private network should be granted 90 percent of total available bandwidth.

C.

The high priority queue for the private network should be granted 75 percent of total available bandwidth.

D.

The high priority queue for the private network should be granted 65 percent of total available bandwidth.

E.

Traffic marking in Cisco Unified ICM means that configuring separate private high and private medium/ low sets of IP addresses is no longer necessary.

F.

Traffic marking in Cisco Unified ICM means that configuring separate private high and private medium/ low sets of IP addresses is still necessary.

Question 7
Single choice

In the Cisco Unified Contact Center Enterprise Outbound Option with SIP Dialer, in which order does the Campaign Manager process perform record queries to send them to Dialer for dialing?

A.

pending contacts, callbacks, retries

B.

callbacks, retries, pending contacts

C.

retries, callbacks, pending contacts

D.

pending contacts, pending callbacks, pending retries

Question 8
Single choice

In a Cisco Unified Contact Center Enterprise deployment with geographically redundant central controllers, a new site is added with two new Admin Workstations as the only AWs at the site.

Which option is the recommended configuration (AW type) for these two machines?

A.

1 - Primary Distributor AW, 1 - Secondary Distributor AW

B.

1 - Primary Distributor AW, 1 - Client AW

C.

1 - Secondary Distributor AW, 1 - Client AW

D.

2 - Client AWs

E.

2 - Secondary Distributor AWs

F.

1 - Primary Client AW, 1 - Secondary Client AW

Question 9
Single choice

Which setup is correct when you configure Cisco UCS B-Series VICs to reach the Fabric interconnect switches for Cisco Unified Contact Center Enterprise (UCCE) on Cisco UCS B-Series deployments?

A.

Enable Fabric Failover as an extra redundancy measure so that traffic from the UCS B- Series blade has the HA paths.

B.

Disable the Fabric Failover option.

C.

Enable this Fabric Failover only when the UCS B FI connects to a Common Layer 2 domain in upstream Network.

D.

Disable this Fabric Failover when the connected upstream network is operating in a Disjointed Layer 2 domain.

Question 10
Multiple choice

Which two features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose two.)

A.

agent historical reports

B.

basic call control (answer, hold, retrieve, end, and make call)

C.

phonebooks and workflows

D.

Content and sharing gadget

E.

desktop for third-party ACD

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