Avaya 6211 - Questions & Answers
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Where are all agents used in the Avaya Aura® Contact Center POM integration administered?
Where is the administration of outbound campaigns and management of dialing lists performed?
Which template would you assign to an Inbound skillset so it can be monitored by the POMBlending Service?
Which Avaya Aura® Contact Center component expands the contact center to manage internet-based contacts such as email and Web communications?
What is defined for Agent Blending skillsets to decide when agents transition from Outbound to Inbound and when agents are returned to Outbound activities?
You have installed the Avaya Aura® Contact Center software and you are now preparing to test the software connections.
What are two functions of the Reference Client? (Choose two.)
The Data Import and Export tool is used to import bulk resources from the Windows network into the CCT database.
Which file types are used to export resource configuration data from the Windows network for data analysis?
Which Avaya Aura® Contact Center component is the application agents used to handle voice and non-voice contacts?
Which Communication Control Toolkit server software component is used to import bulk resources from the Windows server into the CCT database?
A customer wants to implement a Voice and Multimedia Contact Center.
In addition to the Avaya Aura® Contact Center (AACC) server, which two functional server types can be integrated into the Voice and Multimedia Contact Center architecture? (Choose two.)