Cisco 642-165 - Questions & Answers
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What can help expose problems with script logic or validity by simulating the execution of a script?
What is the maximum number of agents supported on a Cisco Unified Communications Manager Express deployment?
Which configuration enables a Cisco Unified Contact Center Express server to fail over to a secondary Cisco Unified Communications Manager server when the primary server fails?
Presence integration is a Cisco Unified CCX feature available in which of these packages?
Which two tasks must an administrator perform on Cisco Desktop Administrator to support presence integration? (Choose two.)
Agent Email is a Cisco Unified CCX feature available in which of these packages?
If you have not configured the database subsystem, what is the status of the database subsystem on the Control Center page of AppAdmin?
With which product is Cisco Unified CCX integrated in order to allow an agent to chat with an SME using CAD?
A Cisco Unified Contact Center Express 7.0 deployment requires support for 20 concurrently logged-in agents. The agents are split across two remote sites, and the high-availability Cisco Unified CCX Engine, Database, VoIP Monitoring, and Recording server processes run at a central data center. The agents will be using CAD with Cisco Unified IP Phone 7960G and end-point monitoring. Very little recording and silent monitoring will be performed, and no historical reporting will be done during call center open hours.
What is the minimum number of Cisco Unified Contact Center Express hardware servers required for this Cisco Unified Contact Center Express deployment?
Which interface is used to configure debug parameters for log files?