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Cisco 700-805 - Questions & Answers

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Question 1
Single choice

What are the 3 Cs of Cisco's CX Installed Base (CX-IB) Methodology?

A.

Check start dates, Co-terminate start dates. Consolidate services

B.

Connect, Communicate, Consolidate

C.

Communicate, Co-terminate end dates. Consolidate contracts

D.

Cover the uncovered, Co-terminate end dates. Consolidate contracts

Question 2
Multiple choice

What are two key customer benefits from a Cisco Smart Account? (Choose two.)

A.

visibility into Cisco software licenses, entitlements, and users across the organization

B.

access to exclusive Cisco hardware discounts

C.

centralized management of software licenses and entitlements

D.

visibility into non-Cisco software licenses

E.

guaranteed increase in network speed and efficiency

Question 3
Single choice

How does a Renewals Manager work with a Customer Success Manager and other Customer Success roles?

A.

by delegating all tasks to them

B.

by overseeing the team's performance and providing feedback

C.

by collaborating to understand customer goals and satisfaction

D.

by ensuring everyone works in clear silos with minimal interaction

Question 4
Single choice

Which approach? (Choose the best answer.)

A.

Solutions-led approach

B.

Product-led approach

C.

Reward-led approach

D.

Concerns-led approach

Question 5
Single choice

An important Cisco customer has a large number of individual licenses for Cisco One in Enterprise Networking and engages many Webex users. The customer has expressed the intention to grow both groups and needs a compelling and simplified proposal.

Which Cisco offer represents the best value for the customer?

A.

Propose to migrate to perpetual model.

B.

Suggest as implied discount DSA with the total of licenses from each product Cisco One and Webex.

C.

Ask Cisco team to engage into a Smart Account or Enterprise Agreement and propose a creation of a Customer Success Plan.

D.

Prepare a Partner Branded Managed Service deal.

Question 6
Single choice

Which action should a Renewals Manager take first?

A.

Assign an RS to priority accounts

B.

Meet and confirm the AM, CSS, CSM and their resources

C.

Meet the customer and perform a renewals diagnosis

D.

Download contract data and develop a renewals strategy

Question 7
Single choice

Which detail is provided in the scorecard by using the Total Program View tool?

A.

renewal rate

B.

new products

C.

EOL products

D.

program rate

Question 8
Single choice

Which support should a Renewals Manager expect from the Customer Success Manager?

A.

communicate discounts on services and software

B.

communicate the closure of contracts

C.

communicate customer's perceived value and highlight potential barriers

D.

communicate new greenfield opportunities

Question 9
Single choice

Which statement regarding which tools can be added as value to customer and partners is invalid?

A.

Adopt on Scores which provide insight into how well customers are utilizing service and software they purchase

B.

help manage Discounts for Quoting

C.

gain insight into new and unique business prospects for your customers and expand sales potential

D.

Trusted Data Source for Hardware Refresh and Software renewal insights

Question 10
Single choice

Which service offering helps define the IT vision and strategy of the customer?

A.

optimization

B.

support

C.

training

D.

advisory

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