Q1
Single choice
You have a customer support agent that uses the Microsoft Foundry Agent Service.
Sometimes, customers return to a session days later to continue the same support case, and the agent must resume with the full historical context. The agent must provide the following:
- Multi-turn continuity within the session
- Cross-session continuity for the same case
- Access to the full interaction history, including user messages, agent messages, tool calls, and tool outputs
You need to ensure that the agent automatically reloads the complete history on each new turn.
What should you do?