Exit demo ATD-CPTD The Certified Professional in Talent Development PDF format · free preview

ATD ATD-CPTD - Questions & Answers

Free preview · every answer includes a full explanation

Product page: https://prepkeys.com/atd-cptd.html

Question 1
Single choice

Determining appropriate sample size for a project depends on which element?

A.

The frequency with which the tool is administered

B.

The type of research methodology that has been selected

C.

The ease with which members of the population may be identified

D.

The level of confidence that the results were not caused by chance

Question 2
Single choice

An operations director for a retail call center asks a talent development (TD) manager to analyze the recent rise in incorrect orders, which are up 40% in the past month.

Step 2
Metrics show that most of the incorrect orders were handled by employees hired within the past six months.
Further analysis shows these new hires lacked the knowledge needed to do the job correctly.

Step 3
A review of the training materials for new hires indicates that the material was aligned to the job requirements. The delivery methods specified were appropriate and aligned with skills application.
Follow-up revealed that the trainer only lectured the new hires and did not follow the training delivery methods as designed.

Which solution(s) should the TD manager present to the call center operations director and all stakeholders?

A.

Redesign the training.

B.

Coach the trainer on facilitation methods.

C.

Retrain call center employees hired within the last six months.

D.

Create job aids.

E.

Revise the training materials to clarify the role of the trainer.

Question 3
Single choice

In the development of a knowledge management system (KMS), which is the best action for a talent development professional to take in order to avoid the pitfall of employees hoarding knowledge or being unwilling to share it?

A.

Create a standard operating procedure that includes knowledge sharing

B.

Honor and acknowledge those who contribute to and use the KMS

C.

Create a key performance indicator on knowledge sharing

D.

Have members of senior leadership set the example by sharing their knowledge

Question 4
Single choice

Which consideration is most important when developing e-learning or classroom training for a global environment?

A.

Focusing on the dominant culture

B.

Emphasizing that all cultures are similar

C.

Planning for cultural portability

D.

Emphasizing cultural differences

Question 5
Single choice

Which is a direct result of providing good navigation for participants in an e-learning environment?

A.

Controlling the participants' learning environment

B.

Measuring the return on investment (ROI) of the training program

C.

Understanding the logic behind the chosen learning intervention

D.

Receiving regular feedback on the participants' performance

Question 6
Single choice

A claims employee at an insurance company is transferred to the talent development (TD) department.
This new TD team member has previously delivered departmental on-the-job training on an informal basis, but does not have any formal TD training. A TD manager has been assigned to help the new TD team
member develop TD skills.

What should the TD manager do?

A.

Have the new TD team member complete the TD department's skills assessment

B.

Provide the new TD team member with the TD department's standard career development plan

C.

Have the new TD team member perform a TD skills self-evaluation

D.

Work with the new TD team member to create a TD skills development plan

E.

Hold a meeting to introduce the new TD team member to the TD department

F.

Provide the new TD team member with a copy of the company's organization chart

G.

Arrange for the new TD team member to observe training events delivered by experienced TD team members

H.

Assign responsibility for the next scheduled training to the new TD team member

I.

Provide the new TD team member with samples of TD department work products

J.

Schedule progress meetings with the new TD team member for every three months

Question 7
Single choice

A new manager has a team comprised of four different generations of employees.

Which action by the manager would be most likely to minimize intergenerational conflict within the team?

A.

Acknowledge the diverse viewpoints of each team member

B.

Listen actively to each team member

C.

Poll each team member

D.

Define what is important to each team member's generation

Question 8
Single choice

Which is an example of both learning through experience and learning through influence by interactions with people?

A.

Conceptualism

B.

Behaviorism

C.

Constructivism

D.

Relativism

Question 9
Single choice

A talent development (TD) professional has been given the task of implementing a content management system in an organization.

How will the TD professional know that this implementation is a success?

A.

All of the organization's employees have been trained on how to use the new system.

B.

All of the organization's content has been successfully uploaded to the new system.

C.

The TD professional completes the implementation on time and under budget.

D.

The TD professional can capture knowledge, archive it, and retrieve it later.

Question 10
Single choice

Which question is most critical for a talent development professional to answer before implementing an employee engagement survey?

A.

Who should be included in the survey?

B.

What will be learned from the feedback?

C.

What is the purpose of the survey?

D.

How will the feedback be collected?

Showing 10 of 178 questions · Unlock the full set