B2C-SOLUTION-ARCHITECT PDF preview

Question 1

Multiple choice

A financial services firm with many high net-worth individuals Is about to implement Service Cloud, Marketing Cloud, and Salesforce Platform. Given the nature of the individuals, they are often required to adhere to financial regulations and civil procedures in regards to their data. This often requires restricting their data processing.

Given that requirement, what are three considerations the financial services firm should be aware of when limiting data processing across these clouds? Choose 3 answers

A.

Removing a data processing restricted contact within Marketing Cloud requires removing the restriction first before removing the contact

B.

Consider deleting all of the customer data in order to adhere to the requirements.

C.

Restricting data within Service Cloud requires contacting a Service Cloud account representative.

D.

Export relevant customer data on Salesforce Platform so it is retained first before deleting or providing any data.

E.

Restricting data within Marketing Cloud requires contacting a Marketing Cloud account representative.

Question 2

Single choice

Northern Trail Outfitters (NTO) is beginning an implementation of B2C Commerce, Service Cloud, and Marketing Cloud from legacy applications. NTO's Data Management team is working on a data migration strategy and has to consider the complexity of the systems involved.

What should Marketing Cloud be the single source of truth of in this multi-cloud scenario'5

A.

Individuals attributes such as name, address, birthday, and email

B.

Customer journey flow

C.

Order history

D.

Customer product affinity

Question 3

Single choice

A company actively uses CI/CD processes for its Service Cloud implementation and is adding Marketing Cloud and Marketing Cloud Connect to its architecture. Under the current setup, each developer has their own developer sandbox. Developers merge their changes into a sandbox for QA regularly, and then once every week, changes are moved to staging, then from staging to production instances.

Which setup should a Solution Architect propose to support this development approach considering costs and data segregation?

A.

Set up one Marketing Cloud instance for production, and create a Marketing Cloud sandbox to connect to each of the Service Cloud sandboxes.

B.

Set up one Marketing Cloud instance with a business unit for production and one business unit for testing which is connected to all Service Cloud sandboxes.

C.

Set up one Marketing Cloud instance for each sandbox in Service Cloud in order to guarantee data segregation.

D.

Set up one Marketing Cloud instance to use with sandboxes for testing and replicate all changes to production.

Question 4

Multiple choice

During discovery conversations an organization notes that they want to create a custom survey around their customer's preferences to help improve product recommendations, marketing journeys, and customer service upsell opportunities. They want to house the survey responses in their Salesforce ecosystem so they can run reports. They plan on having two teams manage the survey and change questions twice a year.

Which three questions should a Solution Architect ask to ensure they understand the requirements well enough to design an appropriate multi-cloud solution? Choose 3 answers

A.

Will the teams need the ability to change designs?

B.

Does the team need front-end development capabilities?

C.

How many survey responses would you anticipate in a peak 24-hour period?

D.

Will you ever have more than nine possible answers for a survey question?

E.

How often do you update surveys?

Question 5

Multiple choice

Which two considerations should the Solution Architect keep in mind while designing the solution for

OOBO? Choose 2 answers

A.

Every REST call between B2C Commerce and Service Cloud counts towards API governor limits.

B.

The OOBO shopping experience requires that Salesforce service agent users authenticate against the B2C Commerce environment before creating the shopping session.

C.

Middleware, like Mulesoft, must be used to ensure the security and uptime of the integration between
B2C Commerce and Service Cloud.

D.

The Service Agent cannot order on behalf of the customer if the customer is offline.

Question 6

Multiple choice

Northern Trail Outfitters (NTO) has been using B2C Commerce and Service cloud for the past year and wants to take the next step in its customer experience by implementing Marketing Cloud. NTO is focusing on email for the foreseeable future and wants all transactional messages--such as password reset and order confirmations--to go through Marketing Cloud rather than B2C Commerce.

Which three actions should a Solution Architect recommend to enable this functionality? Choose 3 answers

A.

Configure an API event in Process Builder along with an Email Activity with a transactional send classification.

B.

Configure API integration credentials in Marketing Cloud to enable B2C Commerce to call Marketing Cloud.

C.

Implement a server-side API callout in B2C Commerce for each of the required emails.

D.

Implement a client-side API callout in B2C Commerce for each of the required emails.

E.

Configure a Transactional Messaging API in Marketing Cloud and use a transactional send classification for each of the required emails.

Question 7

Single choice

A company has a multi-cloud implementation that involves an Experience Cloud portal, Service Cloud for case management, and Marketing Cloud for customer interaction.

The company wants all changes in Salesforce data--including creation, updates, deletion, and undeletion of a record--to be synchronized to its custom-built retail loyalty application in near-real time without significantly impacting the overall system performance.

Which option is the most appropriate integration mechanism for this scenario?

A.

Outbound Messages

B.

Triggered Send Definition

C.

Apex Trigger Callout

D.

Change Data Capture

Question 8

Single choice

At Universal Containers, each admin and developer use a separate developer pro sandbox. Configuration and code are then migrated to a partial data sandbox for combination and initial testing. Once approved the configuration and code are then migrated to a full copy sandbox for final load and regression testing before going to production.

when should the full copy sandbox be refreshed?

A.

After each push from the partial data sandbox.

B.

After user acceptance testing is complete.

C.

After each major release to production.

D.

After a new user is added to production.

Question 9

Multiple choice

A holding company owns and operates a large number of brands internationally. They are interested in migrating to a Salesforce multi-cloud solution to optimize IT spending across the brands. The brands would like to operate B2C Commerce sites supported by Service Cloud for their agents, and use Marketing Cloud to drive consumer engagement.

Given that the company has operations and customers in multiple countries around the world, which two recommendations should a Solution Architect make to ensure that customer experiences are compliant with all domestic and international regulations related to data privacy and security? Choose 2 answers

A.

Use a Service Cloud instance in every market in which they operate to ensure that data residency requirements are fulfilled.

B.

When implementing an B2C Commerce storefront, consider providing shoppers a mechanism to download their data.

C.

Consider implementing Customer Data Platform (CDP) to ensure compliance with data protection laws.

D.

Consider implementing enhanced transaction security to apply appropriate actions to monitor and
control Service Cloud user activity.

Question 10

Single choice

A company, currently using B2C Commerce and Service Cloud, has recently purchased and integrated Salesforce Order Management into its order flow. One of the first projects the company would like to complete is to allow its customers to purchase online and pick up their order in the store.

What flow should a Solution Architect suggest to facilitate this request'

A.

B2C Commerce exports the order to Salesforce Order Management. Salesforce Order Management passes the order information to Service Cloud. Once the order is picked up by the customer, Service Cloud updates the final status in Salesforce Order Management.

B.

B2C Commerce exports the order to Service Cloud. Service Cloud passes the order information to Salesforce Order Management. Once the order is picked up by the customer, Salesforce Order Management updates the final status in Service Cloud.

C.

B2C Commerce exports the order to Salesforce Order Management. Salesforce Order Management passes the order information to Service Cloud. Once the order is picked up by the customer, Service Cloud sends the final status to B2C Commerce.

D.

B2C Commerce exports the order to Service Cloud and Salesforce Order Management at the same time. Once the order is picked up by the customer, Service Cloud sends the final status to Salesforce Order Management and B2C Commerce.

SalesForce B2C-SOLUTION-ARCHITECT - Questions & Answers