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SAP C_TCRM20_73 - Questions & Answers

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Question 1
Single choice

In account management within SAP CRM, by which of the following objects is the number assignment
during account creation determined?

Please choose the correct answer.

Response:

A.

Account Type

B.

Grouping

C.

Role

D.

Access Types

Question 2
Multiple choice

For SAP Field applications, which of the following features & functions are available on the laptop without connecting to the SAP CRM Server?

There are 3 correct answers to this question.

Response:

A.

Determination of prices and discounts

B.

Creation of Quotations

C.

Maintenance of Calendar entries

D.

Availability check

Question 3
Single choice

Which of the statements below is true for call lists?

Please choose the correct answer.

Response:

A.

Calls lists have to be processed by organizational units.

B.

Call lists have to be activated before processing is possible.

C.

Call lists have to be maintained using CRM Marketing functions.

D.

Call lists have to contain interactive scripts.

Question 4
Multiple choice

Which of the following are the capabilities of the CRM Solution?

There are 3 correct answers to this question.

Response:

A.

Partner Channel Management.

B.

Survey Applications.

C.

Field Applications.

D.

E-Commerce.

Question 5
Single choice

What is integrated in the SAP ERP system that acts the same was as an adaptor in SAP CRM for communicating with other systems?

Please choose the correct answer.

Response:

A.

Netweaver

B.

Middleware

C.

Interaction Modeller

D.

Plug In

Question 6
Multiple choice

With reference to the Organizational data determination, which of the following are true? There are 2 correct answers to this question.

Response:

A.

It works at the header as well as Item level but not schedule line level.

B.

The Org Data Profile needs to be assigned to the transaction type.

C.

Determination Rules are assigned to the Org Data Profile.

D.

Predefined Determination Rules cannot be changed.

Question 7
Multiple choice

Which of the following are Key elements of Opportunity `Sales Methodology'?

There are 3 correct answers to this question.

Response:

A.

Buying Center

B.

Case Management

C.

Sales assistant

D.

Opportunity assessment

Question 8
Single choice

You are implementing a new CRM system where an ERP system already exists. You would like to use the pricing functionality in CRM. Which of the following are key differences between pricing in SAP CRM and
SAP ECC or SAP R/3

Please choose the correct answer.

Response:

A.

SAP CRM does not support condition types EK01, EK02 & VPRS

B.

Mass copying of condition types is not possible in CRM

C.

Change documents are not available in CRM

D.

Rest all answers are correct

Question 9
Multiple choice

Which tools are used to configure the SAP CRM WebClient UI?

There are 3 correct answers to this question?

Response:

A.

Graphical Modeler

B.

Administration Console

C.

UI Configuration Too

D.

Skin Workbench

E.

Application Enhancement Tool

Question 10
Multiple choice

You would like to exchange condition type information from the CRM system to the ERP system and vice-versa. In this scenario, which of the following statements are true?

There are 2 correct answers to this question.

Response:

A.

SAP CRM condition types cannot be loaded into R/3

B.

Condition types have a source system assigned

C.

All R/3 condition types can be loaded into CRM

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