C2180-275 practice

Q1 Single choice

A security company provides background checks on individuals as a service. Based on various criteria, a customer's request can have a different priority to receive a better level of service response time. Whether the background check passes or fails should not impact the service level. Requests with a high priority need to be addressed within the same business day, those with a medium priority can take up to 3 days to process, and those with a low priority must be responded to within 5 business days. The security company is currently updating the background check process and wants to define some performance measurements to ensure customers are receiving the service level they are paying for.

How should the BPM analyst define the measurements to meet these requirements?

A
Calculate the rate of background check passes per day per priority to determine the service level agreement.
B
Count the number of background check failures for each priority and calculate the difference from the service level agreement.
C
Capture the times to start and complete the background check, calculate the duration and compare it to the service level agreement by priority.
D
Capture the times to start and complete the background check, calculate the service level agreement for each priority and compare it to thetimes.