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ServiceNow CIS-EM - Questions & Answers

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Question 1
Single choice

What would you use as a central location to explore the CMDB class hierarchy, CI table definitions, and CIs?

A.

CI Remediations

B.

CI Relation Types

C.

CI Identifiers

D.

Process to CI Type Mapping

E.

CI Class Manager

Question 2
Single choice

What attribute is used to consolidate events into a single alert?

A.

Event Rules

B.

Message Key

C.

Alert Priority

D.

Severity

Question 3
Multiple choice

During CI binding, CI matching is done using which two fields? (Choose two.)

A.

Message Key

B.

Additional Information

C.

Source

D.

Node

Question 4
Single choice

What are the valid states an alert can be in during its lifecycle?

A.

Open, Reopen, Flapping, Closed

B.

New, Updating, Waiting, Complete

C.

Open, Updating, Swinging, Closed

D.

Open, Warning, Flapping, Clear

Question 5
Multiple choice

A customer informs you that they already have monitoring and event management tools.

Which of the following describes the extra value that ServiceNow Event Management provides? (Choose four.)

A.

ServiceNow Event Management Alerts, Incidents, Problems, and changes are automatically correlated with CIs and Business Services that can be visualized in Business Service maps.

B.

ServiceNow Event Management manages relationships between alerts and related incidents to maintain an end-to-end event management lifecycle.

C.

ServiceNow Event Management provides a business-centric platform and single system of record for service monitoring and remediation results, to better control and manage performance and availability.

D.

ServiceNow Event Management provides state-of-the-art performance monitoring capabilities across a wide array of different types of infrastructures.

E.

ServiceNow Event Management utilizes the power of integration with leading monitoring systems to
automatically create actionable alerts.

Question 6
Single choice

Which is a correct regex expression to capture only the server's hostname (webserver3) in "The server webserver3.domain.com is down."
?

A.

The server (.*)\..*

B.

.*(\w+\Aw+VAw+).*

C.

The server (.*)\s.*

D.

The server (.*?)\,,*

Question 7
Single choice

Which is the best option to reduce latency issues when receiving events?

A.

Verify bucket field in em_event table > 0

B.

Verify event_processor_job_count = 2

C.

Verify event_processor_job_count = 0

D.

Verify event_processor_enable_multi_node = 2

Question 8
Single choice

What is the default collection/polling interval applied to all event connectors?

A.

Every 120 seconds

B.

Every 5 seconds

C.

Every 40 seconds

D.

Every 60 seconds

E.

Every 10 seconds

Question 9
Single choice

The ServiceNow standard and shared set of service-related definitions that enable and support true service level reporting is known as what?

A.

Service level data model

B.

Business service data model

C.

Application service data model

D.

Common service data model

Question 10
Single choice

What event will cause Agent Client Collector self-monitoring to pause data collection?

A.

Communication with the MID server is lost

B.

The amount of host memory being used by the agent exceeds a threshold

C.

Communication with the ServiceNow instance is lost

D.

The amount of host disk space used by the agent exceeds a threshold

E.

The amount of host CPU being utilized by the agent exceeds a threshold

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