ServiceNow CIS-FSM - Questions & Answers

Internal Field Service is a service provided to company-owned and operated equipment or assets.

Examples: banks maintaining and repairing their own ATMs, a retail chain store, and debt collection agencies.

Planned Maintenance uses maintenance plans to trigger the creation of work orders or facilities requests.
These work orders and facilities request specify how to perform maintenance on devices and vehicles, or just about any type of asset that requires maintenance. Work orders and requests can be based on: A specified time interval. For example, after a number of months since the previous maintenance was performed Meters or usage. For example, after a specified number of pages are printed or a specified number of miles are driven.
https://docs.servicenow.com/bundle/vancouver-service-management-for-the-enterprise/page/product/service-management-planned-maintenance/concept/c_SMPlanMaint.html

Dependencies can only be set for work order tasks in the Draft state.
https://docs.servicenow.com/bundle/washingtondc-field-service-management/page/product/planning-and-policy/task/t_SetAnUpstreamTask.html

https://docs.servicenow.com/bundle/washingtondc-field-service-management/page/product/field-service-management/task/create-questionnaire-for-work-order.html

"When all of the associated work order tasks are qualified, the state of the parent work order changes to Qualified. If you have already sourced parts and created transfer order lines, then you are ready to begin dispatching the work order tasks to agents."
https://docs.servicenow.com/bundle/vancouver-field-service-management/page/product/planning-and-policy/concept/c_DispatchWorkOrderTasks.html

https://docs.servicenow.com/bundle/utah-field-service-management/page/product/field-service-management/concept/using-dispatcher-workspace.html

Field Service Managers can create agent work schedules and calendar events, such as personal time off or meetings, for their field agents, although the field agents themselves typically perform these tasks.
A work schedule includes a date range and a schedule type, such as day shift or evening shift.
Field agents can have multiple work schedules.

https://docs.servicenow.com/bundle/sandiego-field-service-management/page/product/planning-and-policy/concept/c_UseTheDispatchMap.html

https://docs.servicenow.com/bundle/utah-field-service-management/page/product/work-management/concept/c_TerritoryManagement.html

Territory management allows the assignment of a set of geographical locations to an individual or group.
This assignment creates a territory.