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SalesForce CRT-211 - Questions & Answers

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Question 1
Single choice

How can the Social Accounts and Contacts feature be used to enrich the Salesforce data?

A.

Users can use their twitter looms to display a contacts tweets when they are viewing contact records

B.

The administrator can use the company's Facebook login to allow all users to see all public information on contacts

C.

The administrator can log into LinkedIn to import publicly displayed education information for contacts

D.

Users can use their Facebook logins to import education information for all of their Facebook friends

Question 2
Single choice

What tool can be used to deploy sandbox to 2 different Orgs?

A.

Force.com Migration Tool

B.

DataLoader

C.

Import Wizard

D.

ChangeSet

Question 3
Multiple choice

An Admin needs to create a validation rule when Amount is greater than or equal to $50000 and the custom field should not be blank. Custom field is a picklist. Choose 2

A.

Amount >50000 && ISBLANK(Picklist field)

B.

Amount >50000 && TEXT(Picklist field) = " "

C.

Amount >50000 && ISPICKVAL(Picklist field, " ")

D.

Amount >50000 && (Picklist field) = " "

Question 4
Single choice

Vice President is on Vacation and he needs to approve a big deal more than 250,000$.

What should be configured?

A.

Enable Approval by Mobile

B.

Approval by Email

C.

Offline User

D.

Salesforce for Outlook

Question 5
Single choice

When a Sales Representative creates a lead, a workflow rule should be triggered to immediately send a welcome email to the lead. Some representative report that their leads never received this email, even when the email address is correct.

What can the System Administrator do to trouble shoot this issue?

A.

Monitor the time-based workflow queue to make sure the emails are being sent

B.

Monitor Setup Audit Trail while Sales Representative creates lead to make sure emails are being sent

C.

Monitor the Debug Log and verify that the workflow rule is being triggered.

D.

Ensure that Sales Representative have correct permissions to trigger workflow rules

Question 6
Multiple choice

What are the system prerequisites for Territory Management? Choose 2

A.

Customizable Forecasting Enabled

B.

Sales Teams Set up

C.

Marketing Users enabled

D.

Sandbox enabled

Question 7
Single choice

How can someone be an owner of a records of ACCOUNT without being a record creator?

A.

User is Member of Queue

B.

User is member of Account Team

C.

User is above the owner in the role hierarchy

Question 8
Single choice

A user reports that a field can no longer be seen in the page layout.

What can a system administrator use in order to troubleshoot this?

A.

Setup audit trail

B.

Field history tracking

C.

System log

D.

Field audit

Question 9
Single choice

System Administrator has been asked to create a field on the Opportunity object that will total the invoice amount field for all the invoices associated to the Opportunity.

How should this be accomplished?

A.

Create a master detail relationship between invoices and opportunities and a workflow rule that will display total on the Opportunity

B.

Create a lookup relationship between invoices and opportunities and a workflow rule that will display total on the Opportunity

C.

Create a master detail relationship between invoices and opportunities and a Roll-Up Summary field on the Opportunity object

D.

Create a lookup relationship between invoices and opportunities and a Roll-Up Summary field on the Opportunity object

Question 10
Single choice

A system admin found that there are accounts with the same name that are associated with contacts of the same name, too.

What would be the sequence in merging these contacts into just one account?

A.

Merge contacts and then merge accounts

B.

Merge accounts. Contacts will be automatically merged.

C.

Merge accounts and then merge contact

D.

Its is not possible

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