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ServiceNow CSA - Questions & Answers

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Question 1
Single choice

Which of the following allows a user to edit field values in a list without opening the form?

A.

Data Editor

B.

Edit Menu

C.

List Editor

D.

Form Designer

Question 2
Single choice

Which one of the following statements describes a characteristic of role assignment?

A.

Roles can contain other roles, when you are assigned a role, you inherit all the roles within that role

B.

Users can click on the Personalize Role feature to try different roles

C.

A role is granted to a user by the System Administrator

D.

Each user has a role in the ServiceNow platform

Question 3
Multiple choice

What are the three components of a filter condition?

A.

Table

B.

Value

C.

Field

D.

Operator

Question 4
Single choice

How is the Event Log different from the Event Registry?

A.

Event Log contains generated Events, the Event Registry is a table of Event definitions

B.

Event Log is formatted in the Log style, the Event Registry displays different fields

C.

Event Log lists Events that were triggered by integrations, the Event Registry lists the Events that were
triggered during the day (24-hour period)

D.

Event Log is the same as the Event Registry

Question 5
Single choice

Which tool is used to have conversations with logged-in users in real-time?

A.

Connect Chat

B.

Now Messenger

C.

User Presence

D.

Comments

Question 6
Single choice

Which application is used to change the number format per table?

A.

Number Maintenance

B.

System Maintenance

C.

Table Maintenance

D.

Record Maintenance

Question 7
Single choice

ServiceNow uses what term to describe all the data saved within a particular form?

A.

Fields

B.

Form

C.

Record

D.

Lists

Question 8
Multiple choice

From the User menu, which actions can a user select? (Choose three.)

A.

Send Notifications

B.

Log Out ServiceNow

C.

Elevate Roles

D.

Impersonate Users

E.

Order from Service Catalog

F.

Approve Records

Question 9
Multiple choice

What are the 5 provided Roles by ServiceNow?

A.

System Administrator: The admin role provides access to all platform features, applications, functions and data.

B.

Specialized Administrator: Specialized administrator roles manage specific functions or applications, such as Assignment Rules, Knowledge base, reports, or web services

C.

Fulfiller: Users with the ITIL role may fulfill ITIL activities associated with the ITIL workflow, including Incident and Change management.

D.

Approver: Users with the Approver user role can perform all requester actions and may view or modify approval records directed to the approver

E.

Requester: Also known as Employee Self Service (ESS) users, these users have no roles but can submit and manage their own requests, access public pages, etc.

Question 10
Single choice

Which technique is used to get information from a series of referenced fields from different tables?

A.

Table-Walking

B.

Sys_ID Pulling

C.

Dot-Walking

D.

Record-Hopping

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