Exit CSCP Certified Supply Chain Professional
Question 1 of 5
0% complete
Q1 Single choice

The voice-of-the-customer (VOC) approach is used most appropriately as a way to:

  • A

    gather information from customers to improve offerings.

  • B

    analyze product defects to improve processes.

  • C

    provide customers feedback about product delivery.

  • D

    create opportunities for cross-selling.

Previous Next