EMC E20-920 - Questions & Answers

A company that provides cloud services has operation processes in place for service delivery. The following information is desired:

Measure consumption against available resources
Track usage thresholds
Produce usage trending reports

What type of process would provide this information?

A company is designing their service catalog. They plan to manage access to offered services based on the job functions of their consumers.

What is this an example of?

An IT organization for a medium sized grocery retailer is considering adopting ITaaS. As a first step, they performed an inventory of all existing IT capabilities to determine the ones that could be offered as stand-alone services to their lines of business through a service catalog.

As a cloud architect on the IT team, what would you recommend?

You have been asked by a recently formed DevOps team to qualify the principles for Continuous Delivery.

Which method falls outside the practice of continuous delivery?

An organization is deploying services in a private cloud. Consumers are calling IT because they are seeing performance issues within the deployed services.

How should IT troubleshoot and identify these performance issues?

An organization is using a public cloud provider for IaaS instances. The organization has developed and deployed a web application within these instances. The organization wishes to formalize an SLA that specifies that the public cloud provider will:

Respond to infrastructure outages within 4 hours Offer multiple availability zones Ensure application up-time of 99.9%
Provide monthly billing reports

Why would the public cloud provider disagree with these terms?

A company is in the process of utilizing exposed cloud computing APIs in order to access database, storage, and e-commerce capabilities for their cloud applications.

Which type of APIs are these?

You have been asked by a company to help drive IT efficiency, focusing specifically on direct, short-term activities.

What would you recommend?

A company has an IT organization that is separated into teams that support different underlying technologies. Each team has its own budget and manages its own tools. They have a clear understanding of current performance, capacity, and events. Team response to assigned help desk tickets is satisfactory.
The company intends to deploy a private cloud and provide services to internal customers.

What service operation management challenge may this company face?

An IT organization has hired you as a cloud architect to assist them in planning for cloud services. Your first goal is to help the IT organization categorize existing services against service characteristics. You have provided a table that shows common service characteristics and their attributes for considerations, benefits, and trade-offs.

The following attributes from the table have been identified:

Consideration: bundling services increases complexity
Benefit: replaceable components, improved recovery from failure Trade off: very finite capability

What characteristics correspond to the identified attributes?