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SalesForce ENERGY-AND-UTILITIES-CLOUD - Questions & Answers

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Question 1
Single choice

An energy company offers multiple products to its industrial and commercial customers. They need to create a quote for a customer for multiple sites.

How would a consultant meet this business requirement?

A.

Create a Master quote, create group(s). add the quote group members, add products, and apply to the group.

B.

Create quotes for each individual site and add products, then run multi-site batch jobs.

C.

Create an opportunity, add products to it. then submit it to the MultiAppHandler class

D.

Create a multi-site quote, add members to the quote, and add products for each site

Question 2
Single choice

During a discovery session, an energy company mentioned they have a high response rate for customer satisfaction surveys. However, the company has noticed consistently negative feedback about its electric utility-payment set-up, stating the customer would like to see payment confirmations from their respective financial institution with payments.

What's one area the consultant should consider for process improvement?

A.

Payment reminders

B.

Rate change notifications

C.

Electronic funds transfers

D.

Customer satisfaction surveys

Question 3
Single choice

An energy company generates all new contracts through the Contract Lifecycle Management solutior Salesforce Industries. After a demo, the manager is very interested in using the redlining online doc feature and the reusing clauses library.

According to the manager's expectations, which template type should the developer choose to gene new contracts?

A.

JSON Based Document Template

B.

The Velocity Web Template

C.

POF Template

D.

The Microsoft Word Document Template

Question 4
Multiple choice

An energy company wants to show users monthly billed usage information when the user starts the Move
Out guided business processes in Energy and Utility Cloud, The usage information is stored in a third-party system with available APIs.

Which three steps must the consultant complete to achieve the required outcome? Choose 3 answers

A.

Configure Integration Procedure to fetch the data from the third-party system using available APIs.

B.

Configure integration with Meter Data Management System

C.

Configure integration with Customer Information System.

D.

Modify the standard Move Out process to invoke the Integration Procedure and present the result to

the user,

E.

Create a new Move Out process to invoke the Integration Procedure and present the result to the user.

Question 5
Single choice

Which Energy and Utilities Cloud component includes asset-based ordering, multi-site orders, bundle pricing, usage pricing, attribute pricing, and contextual price adjustment rules?

A.

Contract Lifecycle Management

B.

Industries CPQ

C.

Order Management

D.

Digital Commerce

Question 6
Single choice

A multinational energy company distributes energy to several countries with different tariffs. For their Energy and Utilities Cloud implementation, they want to allow each country only to have access to its respective price.

How can this be done with Industries CPQ?

A.

One Price List should be configured for each country, and Context Rules need to be configured to make the Price List eligible only for its respective country.

B.

One Price Book should be configured for each country, and Advanced Rules need to be configured to make the Price Book eligible only for its respective country.

C.

One Price Book should be configured for each country, and Context Rules need to be configured to make the Price Book eligible only for its respective country.

D.

One Price List should be configured for each country, and Advanced Rules need to be configured to make the Price List eligible only for its respective country.

Question 7
Multiple choice

Which two items are necessary before starting a data mapping exercise from the billing system to Energy and Utilities Cloud? Choose 2 answers

A.

A high-level object map of the entities and fields used by the billing system

B.

Understanding of the Energy and Utilities customer data model

C.

Technical connection details for the billing system

D.

A decision on the tool or technology that will be used for migrating the data (ETL)

E.

Project team roles and responsibilities

Question 8
Single choice

An energy company wants to integrate its current Product Catalog legacy system with its Salesforce org. which uses Industries CPQ. In this API. all products require a Product type, which can be one of four values: Energy, Batteries. Measurement, or Solar Panels This information must be captured in Salesforce and be easily searchable in the org to be sent to the system.

What is the recommended way to design it in Energy and Utilities Cloud?

A.

A picklist attribute can be configured and associated to the base object type.

B.

A picklist attribute can be configured and associated to each product individual^

C.

A Velocity Picklist can be configured and related to Produc12 object

D.

A picklist field can be added to the Prodoct2 object

Question 9
Single choice

An energy company needs to migrate its legacy data to Energy and Utilities Cloud.

What's the recommended first step to ensure a proper migration process?

A.

Establish a testing and validation process to ensure that the data is accurate and complete

B.

Migrate the data using one of the available tools, such as the Salesforce Data Loader or third party data migration tools.

C.

Assess the data m the legacy system to determine what needs to be migrated and what can be left behind

D.

Clean, transform, and format the source data to meet the requirements of the Energy and Utilities Cloud Data Model

Question 10
Single choice

An energy company provides gas and electricity services to some of its customers, but not all

When a new customer moves in, what object is used to determine what type of service is available at the premise?

A.

Meter

B.

Account

C.

Service Point

D.

Asset

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