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SalesForce FIELD-SERVICE-CONSULTANT - Questions & Answers

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Question 1
Single choice

Universal container (uc) is rolling out inventory management to better manage parts and inventory. UC wants to automatically associate certain parts and products to work orders on creations based on the work to be performed.

How should the Consultant meet this requirement?

A.

Add product to the products required related list on the asset object

B.

Add product to the products required related list on the work type object

C.

Add product to the work order products related list on the work type object

D.

Add product to the work order products related list on the asset object

Question 2
Single choice

A dispatcher needs to reduce the backlog of service appointments in different territories and focus on Individual customer service. Which scheduling policy should the dispatcher use

A.

Customer first

B.

Emergency

C.

High intensity

D.

Soft boundaries

Question 3
Single choice

A Universal Containers' (UC) Technician is completing a service appointment, but is unable to finish one of the tasks defined on the Work Order Line Items because of insufficient Inventory.
Assuming UC is using the standard Work Order and Line Item status picklist values, how should the work be recorded?

A.

Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as
"Cannot Complete".

B.

Mark all Work Order Line Items as "Cannot complete," including the incomplete Work Order Line Item;
mark the parent Work Order as "In Progress."

C.

Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as
"Closed"

D.

Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete," and enter details in the Description filed. Mark the parent Work Order as
"Cancelled."

Question 4
Single choice

An employee at universal container performs the role of a dispatcher and a technician.

How should a consultant configure the field service lightning to support this behavior?

A.

Create one service resource and assign the relevant permission set license

B.

Create two skills records and assign them to service resources record

C.

Create two service resource and assign them to the employee

D.

Create one service resource and assign the technician and dispatcher role

Question 5
Multiple choice

Universal Containers's Technicians may be assigned to Jobs with an arrival window to meet the customer appointment time preference. Technicians are also assigned to Jobs without a preferred appointment time.

In which two ways should the Consultant define Operating Hours to meet this requirement? Choose 2 answers

A.

The Maintenance Plan for the Account

B.

The Due Date of the Service Appointment

C.

The Time Slots for Appointment Booking

D.

When Service Resources are available for work

Question 6
Multiple choice

A Universal Containers customer is having issues with three containers at the customer's site. Each container is tracked as an Asset on the customer's Account.

Which two methods should the Consultant recommend to ensure the service associated with each container can be handled independently? Choose 2 answers

A.

Add each Asset to a separate Work Order Line Item. Create a Service Appointment for each Line Item.

B.

Add each Asset to a separate child Work Order. Create a Service Appointment for the parent Work Order.

C.

Add each Asset to a separate Work Order Line Item. Create a Service Appointment for the Work Order.

D.

Add each Asset to a separate Work Order. Create a Service Appointment for each Work Order.

Question 7
Multiple choice

Universal container wants to make to easier for its managers to monitor prevention maintenance work
order using dispatcher console.

Which two filtering options should manager use to find the appropriate work order? Choose 2 answers

A.

The dispatcher console MAO and filter the list to show only desired service appointment

B.

The prevention maintenance Gantt and filter the list to show only desired work orders

C.

The dispatcher work order polygons and filters the list to show only desired service appointment

D.

The dispatcher console appointment list and filter the list to show only desired service Appointment

Question 8
Single choice

Universal Containers wants to ensure that Service Appointments are only assigned to Resources who are Active.

What configuration should a Consultant recommend for the Scheduling Policy?

A.

Match Fields

B.

Required Resource

C.

Match Boolean

D.

Preferred Resource

Question 9
Single choice

A dispatcher notice that the crew assigned to a service appointment is missing a skill requirement for the appointment.

How can the dispatcher update the service crew to meet those requirements?

A.

Edit the service appointment and add a new service resource.

B.

Create a new service appointment with a different crew.

C.

Use the crew management tool to add service resources to the crew.

D.

Update the service crew on the service appointment's work type.

Question 10
Single choice

Universal Containers (UC) wants to deploy Knowledge to its field team.

How should UC ensure its Technicians can access Knowledge Articles offline?

A.

Write a workflow that associates Articles to Work Orders based on a picklist on the Work Order.

B.

Use Work Types to assign associated Articles to Work Orders.

C.

Use the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app.

D.

Create a custom mobile app that syncs articles based on Service Appointment assignments.

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