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SalesForce FIELD-SERVICE-LIGHTNING-CONSULTANT - Questions & Answers

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Question 1
Single choice

Universal Containers wants to invoice its Customer for the parts used when performing repairs on installed Assets.

What should a Consultant recommend to track the price of the parts consumed?

A.

Use Opportunity Line Items and Price Books to track the price.

B.

Use Products and Price Books to track the price.

C.

Use Assets and Products to track the price.

D.

Use a custom object to model the Work Orderpricing and price.

Question 2
Single choice

the org -wide default sharing for a service appointment Is set to private If the service appointment iscancelled, which users will have visibility to the record?

A.

assigned resources, owner of service appointment and members of service territory

B.

owner of service appointment and members of user territory

C.

assigned resources, owner of service appointment and members of user territory

D.

owner of service appointment and members of service territory

Question 3
Single choice

Universal Containers utilizes two contractors, Contractor 1 and Contractor 2, to perform repair work, Contractor 1 has provided service longer for Universal Containers and is considered to have more repair work expertise than Contractor 2.

How should a Consultant configure this expertise for Contractor 1 versus Contractor 2?

A.

Assign Contractor 2 as an excluded Resource.

B.

Assign Contractor 1 and 2 different capacities for repair work.

C.

Assign Contractor 1 as a Preferred Resource.

D.

Assign Contractor 1 and 2 different Skill Levels for repair Work Type.

Question 4
Multiple choice

Which two objects are required when configuring an optimization job? Choose 2 answers

A.

Service territory

B.

Polygons

C.

Work type

D.

Scheduling policy

Question 5
Single choice

Universal Containers (UC) is rolling out Inventory Management to better manage parts and inventory. UC wants to automatically associate certain parts and products to Work Orders upon creation based on the work to be performed.

How should the Consultant meet this requirement?

A.

Add Products to the Work Order Products Related List on the Asset object.

B.

Add Products to the Products Required Related List on the Work Type object.

C.

Add Products to the Products Required Related List on the Asset object.

D.

Add Products to the Work Order Products Related List on the Work Type object.

Question 6
Single choice

Universal Containers wants to schedule deliveries using Salesforce Field Service. Each delivery requires that an installation and safety inspection be performed by different Technicians during the same day. The safety inspection needs to be executed after the installation is complete.

How should the Consultant use Complex Work tomeet this requirement?

A.

Define Same Resource and Same Start dependencies.

B.

Define Start After Finish and Same Day dependencies.

C.

Define a Start After Finish dependency.

D.

Define a Same Start dependency.

Question 7
Single choice

each container consists of multiple parts that are tracked by assets records.

Universal container customers usually wait until several parts need service before requesting the technician come on a site to save money on the service charges.

How should consultants configure the field service lightning to track the work performed?

A.

Create a work to type automatically create relevant line time for each asset

B.

Create a work order and work order line item for each asset being serviced

C.

Createa work order for all assets being serviced and work order line item for each product consumed

D.

Create a work order for each asset being serviced

Question 8
Single choice

some technicians report that they are unable to login to the field service lightning mobile app. The Consultant confirmed that the technician has field service lightning resource license and field service lightning resource permission assign to them.

How should a consultant provide access to FSL mobile app?

A.

Assign a permission set

B.

Modify the user profile

C.

Update the public group membership

D.

Modify the user record

Question 9
Single choice

Northern Trail Outfitters wants to report on its Assets and reflect their attributes including hierarchical relationships.

How should the Consultant meet this requirement?

A.

Use the Assets without Products report.

B.

Enable andcustomize the View Asset Hierarchy action.

C.

Create custom reports and reference the Parent Asset and Root Asset fields.

D.

Use standard reports and reference the Parent Asset and Root Asset fields.

Question 10
Single choice

Universal Containers wants to represent and track a Bill of Material (BoM).

What should a Consultant recommend?

A.

Use Assets and define a hierarchy.

B.

Use a custom object to model the BoM.

C.

Use an ERP to manage the BoM.

D.

Use Products and add to an Order.

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