Genesys GCX-SCR - Questions & Answers
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A number plan determines how many and which digits are necessary for call routing.
Where are Genesys Cloud CX call recordings stored by default?
The ________________ allows you to easily format text using Markdown syntax.
What are the key components and functionalities of scripts used to present information to agents? (Choose four.)
You have just added 53 employees to Genesys Cloud CX, and one of them, Jonn Camper, has emailed to inform you that he did not receive the invitation email.
Which of the following options is the best way to move forward if you want John to be able to use the features and functions of Genesys Cloud CX?
HTML, JavaScript for CSS is a prerequisite for configuring Genesys Cloud CX Scripts.
You are a contact center administrator and are required to create a script to allow agents to write data to an external CRM. Select the correct sequence.
1. Create a Script.
2. Configure the CRM integration in Genesys Cloud CX.
3. Give necessary permission to agents to view and execute data actions.
4. Configure the respective data action of the configured CRM in Scripts.
5. Enable the Data Actions property in the script.
Which script action transfers an interaction directly to a selected number, queue, or user so that agents do not have to remember the destination, without first speaking to the recipient?
You are working on a script and need to add new variables to it. Select the correct tab to add variables.
Once you create a custom field on your profile, it cannot be deleted from the Admin interface.