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HP HP2-H08 - Questions & Answers

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Question 1
Single choice

You have determined that a computer has a defective hard drive.

What is the next step in the HP Six-Step Troubleshooting Methodology process that you should take?

A.

Collect additional data

B.

Implement preventive measures

C.

Evaluate the data

D.

Develop an action plan

Question 2
Single choice

A customer complains that the HP QuickLook 2 feature is not working on their notebook running Windows Vista.

Which application must be installed to support this feature?

A.

HP Assistant

B.

Microsoft Aero

C.

HP Help and Support

D.

Microsoft Office

Question 3
Single choice

Which hardware support service is available as an HP Care Pack Service?

A.

24-Hour Call to Repair

B.

4-Hour 24x7 Same Day

C.

8-Hour Same Business Day

D.

PC Unit Exchange

Question 4
Single choice

What should you do to view details of the graphics driver?

A.

Click the Driver Signing button in the hardware tab of System Properties.

B.

Press F10 during bootup and access the Advanced option in the system BIOS.

C.

Click the Advanced button of Display Properties in Control Panel.

D.

Click the Hardware Profiles button in System Properties.

Question 5
Single choice

A computer does not boot from a bootable USB storage device, although the computer can access the files on the storage device in Windows Explorer.

What is the cause of this?

A.

The USB port is defective.

B.

An incorrect boot order is set in the BIOS.

C.

The device is locked from user access.

D.

Incorrect USB drivers are installed.

Question 6
Single choice

Which operating system is supported by HP on HP desktop PCs?

A.

Ubuntu Linux

B.

Windows Server 2008

C.

Windows Vista

D.

Windows 2000

Question 7
Multiple choice

Which types of drive encryption does HP ProtectTools support? (Select two.)

A.

folder level

B.

master boot level

C.

full volume level

D.

BIOS level

E.

operating system level

Question 8
Single choice

What should you do if you find missing keys on a customer's keyboard?

A.

Replace the keyboard under warranty.

B.

Order the missing keys.

C.

Explain that replacing the keys is not covered under warranty.

D.

Run the HP Insight Diagnostics tool.

Question 9
Multiple choice

What are two primary uses of the HP Insight Diagnostic tool? (Select two.)

A.

software diagnostics

B.

third-party device diagnostics

C.

hardware diagnostics

D.

performance diagnostics

E.

hardware configuration display

Question 10
Single choice

You are trying to recover a password on an HP notebook PC with HP Startup Support Environment installed.

Which key do you press to enter the HP SpareKey window?

A.

F1

B.

F4

C.

F7

D.

F12

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