Exit demo HP3-C36 HP LaserJet Enterprise 600 M601, M602, and M603 Series Printer Service and Support PDF format · free preview

HP HP3-C36 - Questions & Answers

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Question 1
Single choice

What does it mean when a device supply reaches the <Supply> Very Low state?

A.

The user must replace the specified supply

B.

The HP Premium Protection warranty on that supply has ended

C.

The specified supply is at or below 20%.

D.

The device will not accept any new print jobs until the specified supply is replaced

Question 2
Single choice

When is it NOT possible to return a newly-installed fuser to HP as new or to install it in another device as unused'?

A.

immediately upon installation

B.

after 50 pages have printed

C.

after 100 pages have printed

D.

after 500 pages have printed

Question 3
Single choice

What is one characteristic of the control panel on the HP LaserJet Enterprise 600 M601, M602, and M603 Series Printer?

A.

It is designated as a Customer Self-Repair (CSR) part

B.

It is not designated as a CSR part

C.

It contains a monochrome, graphical display

D.

It is a touchscreen graphical display

Question 4
Single choice

For which reason should a used inter-connect board (ICB) never be installed in another engine'?

A.

Each ICB contains device-specific data, which would corrupt critical values in another engine.

B.

The ICB is hard-keyed tothe device it is installed onand attempting to install it in another engine could damage the ICB

C.

The ICB installs an encrypted Key on the formatter Replacing theICB corrupts the formatter Keynrequiring a formatter replacement.

D.

There is a risk that the low voltage power supply would burn an ICB that is not factory calibrated to it.

Question 5
Single choice

What monitors the remaining toner level in a print cartridge?

A.

the DC controller via the high-voltage power supply

B.

the inter-connect board via the low-voltage power supply

C.

the formatter via the toner collection unit

D.

the hard disk via the toner collection unit

Question 6
Single choice

What is the maximum envelope capacity of the optional envelope feeder for the HP LaserJet Enterprise 600 M601, M602, and M603 Series Printer?

A.

10

B.

50

C.

75

D.

250

Question 7
Single choice

Which cautionary measure should be taken when customer data needs to be backed up?

A.

HP service personnel should make sure to back up the hard drive or SSM as well as NVRAM settings.

B.

HP service personnel should back up only the hard drive or SSM that was included with the device at initial setup

C.

HP service personnel should never back up or restore customer data under any circumstance

D.

HP service personnel should never use a backup file that is older than the current version of firmware on the product.

Question 8
Single choice

Before replacing the hard disk or performing a remote firmware upgrade, what should you ask the customer to do to ensure their settings and stored jobs are saved?

A.

perform a Save/Restore

B.

perform a Backup/Restore

C.

print a Configuration Page and a menu map

D.

select the Cold Reset option from the pre-boot menu

Question 9
Single choice

Which advantage do the boot-progress indicators provide?

A.

a step-by-step troubleshooting process for field service technicians

B.

access to certain boot-up tests depending on the state of the boot progress indicators information to lab engineers to help identify the source of boot hangs

C.

the option for field service technicians to bypass certain boot-up calibrations

Question 10
Single choice

On which component is the HP LaserJet Enterprise 600 M601, M602.
and M603 Series Printer firmware stored?

A.

DC controller

B.

inter-connect board

C.

control panel

D.

hard drive

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