IASSC ICYB - Questions & Answers

When a process has proven itself to function at a Six Sigma level this means there are less than ________
defects per million opportunities.

Six Sigma refers to a process whose output has at least 95% of its data points within 6 Standard Deviations from the Mean.

Training cost is $3,000 and a project required an initial investment of $12,000.
If the project yields monthly savings of $1,800 beginning after 3 months, what is the payback period in months (before money costs and taxes)?

The ROI for a project is a measurement metric that stands for Return on Investment and is one of the methods used to measure the success of a Lean Six Sigma project.

The DMAIC approach to problem solving stands for Define, __________, Analyze, Improve and Control.

Voice of the Customer is a Lean Six Sigma technique to determine the ___________ attributes of a product or service.

Benefits and working conditions would be primarily the concern of which of the following?

In the expression Y = f(Xn) Y, the output, is the ___________ variable and Xn, the inputs, are the
__________ variables.

When we assess the Voice of the Customer we are attempting to determine the gaps in our processes

between "what is" and __________________.

Which of the following would likely not be a CTQ (Critical-to-Quality) for the purchase of a product?