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ITIL ITIL-DITS - Questions & Answers

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Question 1
Single choice

An organization is continually changing to maintain customer and market relevant. The changes adopting new technologies, expanding to new markets, and adjusting the service portfolio.

Which is the BEST approach to ensure that suppliers and partners support these changes?

A.

Technology replacement modernization

B.

Uninterrupted delivery

C.

Sourcing strategy

D.

Organizational resilience

Question 2
Single choice

An organization has utilized digital technology to make significant improvements to business processes that have contributed to the achievement of its strategic objectives.

What does this describe?

A.

Digital positioning

B.

Organizational disruption

C.

Digital transformation

D.

Operational technology

Question 3
Single choice

An organization has identified three initiatives to support a digital transformation strategy:

1. Upgrading technology

2 Adopting new software development approaches

3. Changing the structure of teams and departments

The project, management office has been tasked with Identifying and developing the business case(s) needed to review these initiatives

Which is the BEST approach to take when creating the business case(s)?

A.

Create one single business case that provides justification for all three initiatives

B.

Create one business case for the technology upgrade, and another for the remaining Initiatives

C.

Create three different business cases providing justification for each Initiative

D.

Create one business case for the organizational change, and another for the remaining Initiatives

Question 4
Single choice

An organization provides services to businesses and private customers, it is now reviewing. its strategy and needs to ensure that the strategy sufficiently addresses the external perspective.

Which question BEST supports this objective?

A.

How can we reduce costs?

B.

How can we improve operational efficiencies?

C.

How do we get to where we want to be?

D.

What markets do we serve?

Question 5
Single choice

An organization is planning a large scale digital transformation programme to significantly improve its digital capabilities.

Which Is the BUT approach for defining and implementing this programme?

A.

The Chief Digital Officer should define and implement the programme

B.

A digital task force should be appointed to define and Implement me programme

C.

individual initiatives should be defined and implemented separately

D.

The organization's governing body should define and implement the programme

Question 6
Single choice

An organization has identified an opportunity to provide increased value to the healthcare user market. It wants to provide online access to healthcare services before its competition.

Which is the NST value proposition for the healthcare user market to include in the strategy?

A.

The organization will be able to utilize Innovative technology to develop software apps in faster times to market

B.

Shareholder will receive Improve dividends from increased proms without significant Investment

C.

Consumers will be able to access advice and request prescriptions quickly at al limes without attending a medical facility

D.

Healthcare professionals will be able to promote the services to healthcare users and reduce costs

Question 7
Single choice

Which is the BEST description of the relationship between organization's products, services, and resources?

A.

An organization's services ate based on the organization's products

B.

An organization's products are required for the execution of an activity

C.

An organization's resources are combinations of the organization's products

D.

An organization's resources are combinations of the organization's services

Question 8
Single choice

A service provider a developing an operating model to support a new social media service that enables their business strategy.

They have included the following in the operating model:

1. a definition of how suppliers will be Involved in the delivery of the service
2. a description of me main performance measures required

Which additional element MUST be included to ensure that the essential themes of the operating model are covered?

A.

A list of vendors who will provide the components mat form the social media service

B.

An inventory of the mam technology components that will be located at the head office data centre

C.

Definitions of the service management toolsets needed to support the service

D.

Descriptions of the series of steps for the work that is required to create and support the service

Question 9
Single choice

An organization is entering a new market with a range of services. Similar services already exist in the market, and the demand is high.

Which is the BEST approach to pricing and charging for the services in the new market?

A.

Adopt a short-term Increase in the pricing and margins

B.

Adjust competitive prices for the market and competition

C.

Ensure service costs are clear to the consumers to help regulate prices

D.

Establish long-term contracts with fixed prices to help secure future Income

Question 10
Single choice

An organization wants to ensure that all Key stakeholders are aware of the strategic direction and support it.

What is the MOST approach to achieve this?

A.

Deliver compulsory strategic awareness sessions regularly

B.

Ensure there is one common communication channel for the strategy

C.

Utilize metrics to ensure stall comply with the strategy

D.

Tallor strategic communications to the stakeholders preferences

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