Exit MB-910 Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)
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Q1 Multiple choice

A company uses Dynamics 365 Sales.

You disqualify a lead. On a later date, the lead shows interest in buying a product that the company sells.

You need to convert the lead to an opportunity and retain all available history.

Which two actions should you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Select all that apply.

  • A

    Qualify the closed lead as an opportunity.

  • B

    Qualify the reactivated lead to an opportunity.

  • C

    Convert the copied lead to an opportunity.

  • D

    Use the Reactivate Lead functionality to reopen the lead.

  • E

    Create a copy of the lead with data from the original lead.

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