Exit demo MB-910 Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) PDF format · free preview

Microsoft MB-910 - Questions & Answers

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Question 1
Single choice

A company uses Dynamics 365 Field Service.

You create a work order from a case. A field service administrator schedules the work order. A technician arrives at the site of the work order and is ready to begin work on time.

What is the status of the work order?

A.

Open - In progress

B.

Open - Unscheduled

C.

Traveling

D.

Open - Scheduled

Question 2
Single choice

A company wants an application that meets the following requirements:

1. Display the latest news about the company.
2. Recommend leads to sales team members.

You need to identify an application to meet the requirements.

What should you recommend?

A.

Dynamics 365 Customer Service

B.

Linkedln Campaign Manager

C.

Dynamics 365 Sales Insights

D.

Linkedln Sales Navigator

Question 3
Single choice

A company uses Dynamics 365 Sales. The company creates sales proposals as PDF documents.

The company wants multiple users to access the latest version of a sales proposal in Dynamics 365 Sales.
Many users do not have access to Dynamics 365 Sales.

You need to recommend an app for the company.

Which app should you recommend?

A.

Dynamics 365 Sales Insights

B.

Microsoft Excel

C.

Microsoft Outlook

D.

Microsoft Teams

Question 4
Single choice

You are the resource manager for an electrical contractor that uses Dynamics 365 Project Operations.

You need to track information about electricians' qualifications professional licenses, and certifications.

Which attribute should you use?

A.

Skills

B.

Roles

C.

Rating values

Question 5
Single choice

A company uses Dynamics 365 Field Service.

The maintenance manager wants to be able to add a list of QUESTION NO:s to work orders to ensure that field technicians follow the same steps when servicing customer equipment.

You need to explain to the manager which features are available to meet the requirement.

Which feature should you use?

A.

Connected Field Service

B.

Inspections

C.

Microsoft Customer Voice

D.

Scheduling

Question 6
Multiple choice

Sales representatives need a view of all of their customers and the statistics that relate to these customers.

You need to identify how to create visuals for sales representatives to analyze and compare the data for multiple accounts.

What are three possible ways to achieve this goal? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A.

Create custom forms.

B.

Embed Power Bl reports in a system dashboard.

C.

Create charts.

D.

Create reports in the report wizard.

E.

Import Excel data.

Question 7
Single choice

A company uses Dynamics 365 Sales with out-of-the-box forms. Users must view logged phone calls and meetings for contacts.

Which feature includes phone calls and meetings?

A.

Timeline

B.

Contact information

C.

Controls

D.

Attachments

Question 8
Multiple choice

You have a chart that displays a summary of accounts by industry.

You need a chart that groups the account data by city instead of by industry. You must be able to access the chart at a later date.

What are two possible ways to achieve this goal? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A.

Expand the existing chart.

B.

Edit the existing chart.

C.

Select the city field in the drill-down menu.

D.

Create a new chart.

Question 9
Multiple choice

Which two components are included in Dynamics 365 Marketing?

Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A.

Customer Voice survey

B.

Customer Service Hub

C.

Enterprise Asset Management

D.

Event management

Question 10
Single choice

A potential customer delays their decision to commit to a big multi-year contract.

You want to find other colleagues who have interacted with the potential customer to discuss strategies.

Which app should you recommend?

A.

Customer Service Insights

B.

Market Insights

C.

Power Virtual Agents

D.

Sales Insights

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