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NAHQ NAHQ-CPHQ - Questions & Answers

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Question 1
Single choice

Which of the following is the most effective method for communicating an organization's quality improvement efforts?

A.

Report results of key quality measures at quarterly staff meetings

B.

Instruct staff to review hospital's performance data on the Medicare website

C.

Email the quality improvement committee meeting minutes to all staff

D.

Send updated scorecards that show the results of key indicators

Question 2
Single choice

Data from an incident reporting system compares incident rates for one facility to similar facilities:

After reviewing the graph, which of the following should be done first?

A.

Research best practices.

B.

Share data with the governing body.

C.

Perform additional analysis on falls data.

D.

Review medication processes.

Question 3
Single choice

A goal of measurement is to collect valid and reliable data that reflects

A.

actualperformance.

B.

targeted performance.

C.

potential performance.

D.

desired performance.

Question 4
Single choice

Which tool would be best suited to sequence interventions within a project?

A.

Prioritization matrix

B.

Affinity diagram

C.

Pareto chart

D.

Histogram

Question 5
Single choice

A national health plan has recently acquired a local health plan. At the year anniversary of the merger, the -local health plan staff still struggles with the transition to the new organizational values.

Which of the following Is the most likely explanation for the difficulty?

A.

Incomplete data integration.

B.

Staff transition program training Incomplete.

C.

Lack of buy-In of the new mission and vision.

D.

Continued support of both mission statements.

Question 6
Single choice

A quality professional is creating a training session for clinical leaders about quality improvement.

Which of the following should be incorporated into the training?

A.

Limit discussion on case studies from external organizations.

B.

Give training participants the opportunity to practice what was taught.

C.

Introduce complex concepts first to allow time for understanding.

D.

Explain quality improvement roles for leaders at all levels of the organization.

Question 7
Single choice

Using the Information below, which patient population Is at the highest risk tor tailing?

A.

has problems sleeping

B.

falls prior to admission

C.

needs help with toileting

D.

uses a cane

Question 8
Single choice

The design of a piece of equipment contributes to an error.

Which of the following types of errors has occurred?

A.

Organizational

B.

Latent

C.

Active

D.

Negligent

Question 9
Single choice

Members of a performance improvement team voice complaints about not having as much decision-making authority as they expected.

Which of the following should be developed to decrease the likelihood of such complaints?

A.

project checklist

B.

affinity diagram

C.

interrelationship diagram

D.

team charter

Question 10
Single choice

A researcher decides to look at every fourth patient admitted each day and record if the IV is properly labeled, starting with a randomly selected patient.
This is known as which of the following types of random selection?

A.

Simple

B.

Convenience

C.

Systematic

D.

Stratified

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