The Open Group OG0-061 - Questions & Answers

They are inputs to the IT4IT value streams, and pass through a hierarchy of data objects via state changes across the service backbone

They are the primary means for understanding business requirements as they are expressed to the Strategy to Portfolio value stream

They represent the output of the Requirement to Deploy value stream

They are the smallest standalone technology units that are useful to IT service provider

Service models flowing across the service backbone

Functional components and their interactions

Data objects, their relationships and inter-dependencies

Value streams and their typical activities

an economic framework describing how businesses produce value

the IT service lifecycle as represented by its data objects and how they flow across IT management systems

the set of functional components used by every IT department, supporting the IT service backbone

the series of value-adding activities that every IT department should perform

As a way of grouping functionality to provide context for where value is being created and delivered

To support predictable, sequential, waterfall approaches to IT service delivery

As a macro-process and capability architecture to provide context for IT value delivery and operations

In order to be compliant with the Value Chain concept of Michael Porter

Reduction of change-related outages, reduction of emergency changes, reduction of unplanned change

The investment in each service is quantified in the service portfolio; software license percentage is use

Increase automatically remediated Events; increase the percentage of Events correlated to a business
service

The percentage of automated tests; arrival and departure rate for work

Presenting service offers to consumers and facilitating consumption and payment

Aggregating catalog from various suppliers into consumable Offers that users can order

Breaking down and routing requests, and keeping Subscription information up do date

Orchestrating the delivery of various requests amongst (one or more) fulfillment engines in order to deliver the IT service

Primary activities are core for the overall business operating model, while the activities of the IT value chain are a supporting activity

Primary activities focus on the early stages of the IT lifecycle, while supporting activities focus on the later stages

Primary activities are core and vital to the IT function, while supporting activities help ensure its efficiency and effectiveness

Primary activities focus on systems design and construction; supporting activities include planning and
operations management

To design, create, and manage Service Contracts

To aggregate Events

To shorten Mean Time to Repair

To manage the lifecycle of Requests for Change

To log, maintain, and evaluate all demands coming into IT through a single funnel

To manage creation, review, approval, and audit of all IT policies

To create and manage long-term IT investment and the execution plan-of-action

To manage the authoritative list of all IT investments

Increased business effectiveness by providing a foundation for moving from traditional IT service management to service brokerage

Services designed in accordance with standards and policies

Prioritized IT investment based on impacts on architecture and business priorities

Reduced costs by proactively identifying issues before the service impact becomes severe