Pegasystems PEGACPBA74V1 - Questions & Answers
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You configure a service level to adjust assignment urgency to 100 when the goal interval lapses.
How does the assignment urgency impact the deadline and passed intervals?
In a purchase order case the vendor assigned might not respond to a customer's query in the desired amount of time required by policy. The vendor must respond within the time required according to policy.
Both the vendor and customer should be notified at each milestone. To satisfy this requirement, create a service level that specifies two of the following options. (Choose Two)
A purchase request case is created by an employee. After submitting, the case is assigned to the manager for review. If approved, the case is assigned to the Accounts Payable department where an agent will review and, pending audit, will approve payment.
To determine what type of routing to apply to each assignment, what question do you ask yourself?
A survey is sent to a customer via email.
How do you configure a solution to ensure the email includes the case ID for the survey?
In the following partial case life cycle, a manager must contact a job applicant to schedule an interview.
The interview should be scheduled within 2 business days after the manager qualifies the applicant, although 1 business day is preferable.
To meet this requirement, you apply a goal and deadline to the ______________.
When processing an auto accident claim, the system requires three approvals: Approval from the adjuster who inspected the car, approval from the medical administrator who provided medical care to the insured, and approval From the insurance agent who verified the claim.
How do you implement this requirement so each approver can work independently?
A car rental company provides luxury cars in certain geographical locations. According to policy, the rental request for luxury car must be processed by an agent who is trained to rent luxury cars.
Which routing approach do you use?
YOU are developing a car maintenance application for a car service center. Specific services are performed by different teams. Example services are oil changes, tire rotations, and windshield wiper inspections.
Which two configuration options perform the correct assignment routing? (Choose Two)
In a purchase request case type, you have the following requirement: Purchase requests should automatically go to a manager of an employee.
To meet this requirement, you design a case with a_______________.
A life insurance company has satellite offices in various countries. Each satellite office has its own work queue. Company policy requires that life insurance underwriting is assigned to offices based on the residence of the policy owner.
Which routing approach supports this requirement?