Pegasystems PEGAPCBA87V1 - Questions & Answers

This use case describes the function of the Estimator tool. The Estimator tool is a feature that helps you estimate the time and effort required to build an application or a release based on your scope definition and delivery approach. You can use the Estimator tool to plan your project schedule, budget, resources, and risks.
References:
https://community.pega.com/knowledgebase/articles/application-development/86/estimating-time-and-effort-application-development

To address this issue, you need to create a bug in Agile Workbench. A bug is a type of work item that represents a defect or an error in an application that prevents it from functioning as expected or meeting the acceptance criteria. You can create bugs during testing or development to track and resolve issues in your application.
References:
https://community.pega.com/knowledgebase/articles/agile-workbench/86/creating-bugs

To populate the backlog directly from the spreadsheet, you need to import stones. Stones are work items that represent features or functionalities that need to be built in an application. You can import stones from a spreadsheet file into Agile Workbench to create a backlog for your project. eferences:

https://community.pega.com/knowledgebase/articles/agile-workbench/86/importing-stones-spreadsheet-file

This scenario is a use case for the Wait step because it involves pausing a case until another case reaches a certain status. The salary increase case can be configured to wait for the approval case to reach a Resolved-Approved status before continuing to process the increase. The other scenarios do not involve pausing a case based on a timer or a case dependency, but rather on user actions or inputs.
References:
https://academy.pega.com/topic/case-workflow-dependency/v1

To send email notifications automatically to the adjuster, the insured party, and the insurance agent when an auto accident claim is resolved, you need to add a Send Email step to the resolve process and include all required participants as recipients. You can use fields, participants, or user references to identify the recipients. The other options are either incorrect or irrelevant for this requirement.
References:
https://academy.pega.com/topic/email-correspondence/v1
https://docs-previous.pega.com/case-management/87/sending-emails

The Repair phase can be implemented as a child case because it represents work that is performed by a third party and can be processed in parallel with other phases. A child case also allows for different reporting options and time frames for the repair work. The other phases are part of the main business process and should be implemented as steps or stages in the top-level case.
References:
https://academy.pega.com/topic/child-cases/v1

To meet the requirement that all claims must be resolved within 30 days, you need to configure a service level on the case type. A service level on the case type defines a goal and deadline for resolving a case.
You can also define actions to take when a case reaches or exceeds its goal or deadline, such as sending an email notification or escalating the urgency. The other options are either incorrect or irrelevant for this requirement.
References:
https://docs-previous.pega.com/case-management/87/defining-service-levels-case-types

To enable sales managers to approve sales quote proposals by email and from a mobile device, you need to add an Approve/Reject step to the case life cycle and enable email and mobile approval. This option allows sales managers to approve or reject the proposal by replying to an email message or by using a mobile app. The other options are either incorrect or irrelevant for this requirement.
References:
https://docs-previous.pega.com/case-management/87/approving-rejecting-cases-email
https://docs-previous.pega.com/case-management/87/approving-rejecting-cases-mobile-devices

This requirement can be satisfied by using a Wait step with a Timer wait type that pauses a case until a set date/time interval expires or until a reference date/time is reached. In this case, the Wait step can be configured to pause the Accident Claim case for 48 hours after the accident date/time property value. The other requirements do not involve pausing a case based on a timer or a case dependency, but rather on user actions or inputs.
References:
https://academy.pega.com/topic/case-workflow-dependency/v1

To inform a user by email when an assignment is added to the user's worklist, you need to configure the case type to send assignment notifications to assigned users. This option enables email notifications for all assignments in the case type. The other options are either incorrect or irrelevant for this requirement.
References:
https://docs-previous.pega.com/case-management/87/sending-email-notifications