Exit 220-1202 CompTIA A+ Core 2 (2026)
Question 4 of 5
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Q4 Single choice

A user reports a critical application issue. The user tells the technician that a former IT employee previously resolved this same issue.

Which of the following steps should the technician take first?

  • A

    Consult the technician who previously solved the issue.

  • B

    Escalate the issue to the software manufacturer to develop a patch.

  • C

    Review the ticketing system for details related to the prior occurrence.

  • D

    Open a case to document the issue and progress until the issue is resolved.

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