Exit 3313 Avaya Aura Contact Center Maintenance and Troubleshooting
Question 3 of 5
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Q3 Multiple choice

If announcements are not being played to callers, which troubleshooting steps will you perform? (Choose three.)

Select all that apply.

  • A

    From CCMA > Contact Management, ensure that the treatment address includes the correct SIP
    context for the ANMC, CONF and DIALOG services.

  • B

    Confirm recordings have been uploaded to the CCMS.

  • C

    From CCMA > Configuration > Media services and Routes, ensure that the treatment address includes
    the correct SIP context for the ANNC, CONF and DIALOG services.

  • D

    Verify that each Media Server (AAMS) is associated with a least one Target Media Server (AAMS).

  • E

    Verify that each Media server (AAMS) is associated with a least one target Media server (AAMS).

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