Exit 33820X Avaya Aura Call Center Elite & Elite Multichannel Solution Design
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Q1 Single choice

You are designing a solution for a customer with Avaya IXTM Workforce Engagement and Avaya Contact Recorder (ACR) in their contact center.

When determining the number of DSP's required for agent recording in an all IP environment using DMCC Call Recording, what is the recommended ratio used?

  • A

    Number of agents X 5 = DSPs

  • B

    Number of agents X 4 = DSPs

  • C

    Number of agents X 3 = DSPs

  • D

    Number of agents X 2 = DSPs

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