You are hoping to sell Scopia® products to a healthcare provider who has a small amount of video deployed in their network. However, the IT Manager says that he is having support problems with his existing conferences and is not going to expand his video deployment until he is comfortable supporting what he has currently. From his perspective, video quality is a very subjective trait. So his issue is around knowing the magnitude or severity of the quality issues being reported and isolating the trouble. What might be good quality to one person might be poor quality to another.

What solution would you suggest he deploy?