Exit 500-052 Cisco Unified Contact Center Express
Question 3 of 5
0% complete
Q3 Single choice

Cisco Finesse supports the use of custom call variable layouts.

How does the agent desktop determine which layout to use?

  • A

    The name of the layout is passed to the agent desktop via a keyword variable that is named user layout.

  • B

    The layout is associated to the team under Team Resources.

  • C

    The layout is associated to the CSQ definition.

  • D

    The layout is associated to the desktop layout under Team Resources.

Previous Next