Exit 500-442 Administering Cisco Contact Center Enterprise (CCEA)
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Q1 Multiple choice

What are the two primary roles of the PSTN and voice gateway in the Unified CCE solution? (Choose two.)

Select all that apply.

  • A

    The voice gateway may modify the digits presented to downstream devices.

  • B

    The voice gateway provides IVR functionality in a Contact Center deployment.

  • C

    The PSTN is responsible for delivering the inbound call to a voice gateway.

  • D

    The PTSN is responsible for routing the call to the agent.

  • E

    The voice gateway is responsible for routing the call to the agent.

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