Exit 500-450 Implementing and Supporting Cisco Unified Contact Center Enterprise (UCCEIS)
Question 4 of 5
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Q4 Single choice

Refer to the exhibit.

In a Cisco Finesse 10.0(x) deployment, an agent with single line 89XX hard phone is having trouble logging into the desktop. The error message highlighted has been found in the CTI Jgw1 log file.

Which option describes the likely cause of this error?

  • A

    MAC address of the phone not associated with PG user.

  • B

    PG user does not have "Standard CTI Allow Control of Phones supporting ConnectedXfer and conf

    user group" role.

  • C

    Phone line does not have the Maximum Number of Calls and Busy Trigger setting set to 2 and 1

    respectively.

  • D

    Phone Join Across Lines feature is enabled.

  • E

    Phone IPv6 feature is enabled.

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