Exit 640-760 Supporting Cisco Service Provider IP NGN Operations (SSPO)
Question 4 of 5
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Q4 Single choice

According to the ITIL® v3 framework, when an issue is reported to a service desk, which system is it recorded in?

  • A

    incident management system

  • B

    problem management system

  • C

    availability management system

  • D

    change management system

  • E

    performance management system

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