Exit 642-241 Unified Contact Center Enterprise Design (UCCED)
Question 1 of 5
0% complete
Q1 Single choice

What is the impact of using a Call Type node in a routing script for the Cisco Unified Contact Center Enterprise system?

  • A

    The call type is changed and maintains the old data in the original call type.

  • B

    The call is reset to the new call type, like a new call with all counters reset to zero.

  • C

    There is no impact, the call type is only used for the initial script selection process.

  • D

    The call is reclassified and the system picks a new routing script based on the call type.

Previous Next