Refer to the exhibit. In this Cisco Unified Contact Center Enteprise system design:

All calls come into the US Data Center for treatment or queuing in a local Cisco Unified IP IVR Agents are located in a call center in the US and India and there are also Mobile Agents in their local countries using
"nailed-up" connections via the local PSTN All agents are using CTI OS for their agent desktop, using a specific connection profile to define the appropriate silent monitoring method for their location In this design, a Supervisor in the US wants to monitor agents in India.

What are the possible combinations that will allow that to happen? (Choose two.)

Select all that apply.

• A

  The Supervisor logs in using the "Desktop Monitoring" profile and can monitor any CTI OS agent in India.

• B

  The Supervisor logs in using the "Desktop Monitoring" profile and can monitor the Mobile Agents in India.

• C

  The Supervisor logs in using the "Desktop Monitoring" profile and can monitor the internal or local Call Center Agents in India.

• D

  The Supervisor logs in using the "India-CTI OS Silent Monitor Server" profile and can monitor any CTI OS agent in India.

• E

  The Supervisor logs in using the "India-CTI OS Silent Monitor Server" profile and can monitor the Mobile Agents in India.

• F

  The Supervisor logs in using the "India-CTI OS Silent Monitor Server" profile and can monitor the internal or local Call Center Agents in India.