Exit 642-243 Unified Contact Center Enterprise Support
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Q1 Single choice

Refer to the exhibit. Calls in a Cisco Unified Contact Center Enterprise system are failing when the system attempts to queue the calls on the Cisco Unified IP IVR. A VRUCAP file was captured from the failed call.
Based on this log file, what are the possible causes for the call failing?

  • A

    The DNIS 9091 is not configured as a JTAPI Application for the Cisco Unified IP IVR.

  • B

    The GED-125 Service Control Interface does not support Subtype 7 as part of a routing dialog.

  • C

    The IP-IVR Script "NoAgents.aef" does not exist.

  • D

    The Cisco Unified IP IVR Script "NoAgents.aef" is missing an "Accept Contact" step in the workflow.

  • E

    The Cisco Unified IP IVR ICM Service is out of service and needs to be restarted.

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