Exit 7241X Avaya Equinox Solution with Avaya Aura Collaboration Applications Support
Question 3 of 5
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Q3 Single choice

For partners to raise trouble tickets and receive assistance, Avaya currently uses the online Avaya

Diagnostic methodology. They except customers/partners to perform the following tasks before raising a trouble ticket:

-Clearly state the problem.

-Detail findings.

-Clarify the problem.

When Avaya Tier 3 Support receives the trouble ticket, what is the next step in the Diagnostic methodology that they will perform?

  • A

    Update the Knowledge Management database.

  • B

    Implement a solution.

  • C

    Determine the cause.

  • D

    Identify a patch to fix the problem.

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