Exit 7498X Avaya Oceanalytics - Insights Integration and Support
Question 4 of 5
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Q4 Single choice

What is the significance of the Channel Measure field in the Account by Agent report?

  • A

    It is a count of interactions attended by the agent, including the interactions that were transferred with the reporting period by channel.

  • B

    It is the amount of time the agent spends working interactions within the reporting period by channel.

  • C

    It is used to determine the number of channels that the agent supported while supporting an account.

  • D

    It is a count of interactions directed to the agent within the reporting period by channel.