Exit 820-605 Cisco Customer Success Manager (DTCSM)
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Q1 Multiple choice

A customer's renewal is due in the next 6 months. Analytical data has been provided to the Customer Success Manager that shows customer usage over the last 12 months.

Which two additional pieces of information are important prior to a meeting with the customer to discuss their adoption journey prior to the renewal? (Choose two.)

Select all that apply.

  • A

    customer annual report and quarterly business reviews

  • B

    sales account plan

  • C

    detailed contract inventory

  • D

    questions to validate the interpreted analytical data

  • E

    support tickets reports and diagnostic information

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